Our guys in Broadcast Operations have continued to work on the fine tuning of our "next gen" platform and they have asked me to inform you of some work to be done over the next 2-3 weeks to improve quaity and ensure redundancy of service. The analogue changes below are an inevitable effect of the deminishing support for older delivery technologies. Some of the text below was designed for a less technical audience, so I apologise for the information which seems obvious to you.
Sky Services Housekeeping on Digital TV
Over the next week or two TelstraClear will be doing some work to improve the robustness of your TV service. To ensure this work has minimum impact on you, please read on:
As a first phase of 'housekeeping' on TelstraClear's Digital TV platform, there will be some re-shuffling of Sky channels. The work will occur on the below dates and the channels affected are listed below. TelstraClear will be remotely resetting
your digital set top box after each mornings work (occurring between 2am and 4am).
Should you be missing channels after any of the dates below, please power-reset your set top box by turning off it's power and waiting for approx 10 seconds then turn it's power back on. This will cause the set top box to rescan and pick up the changes.
Channel affected and dates:
Monday 24th November 2008
• Sports 2
• Rugby Channel
• Nat Geo
• BBC World
• NZ Chart
• Kiwi FM
Wednesday 26th November 2008
• The Box
• Sport 3
• Juice TV
• Shine TV
• Sky Movies Greats
• 50s & 60s
Monday 1st December 2008
• Sky Movies 2
• Cartoon Network
• Sky News
• Sneak Peek
• RNZ National
• RNZ Concert
Wednesday 3rd December 2008
• Sky Sport 1
• Living Channel
• History Channel
• Sky Sport Highlights
• Food TV
• Playhouse Disney
We apologise for any inconvenience whilst this work is undertaken. This work is to further improve quality of Sky Channels on TelstraClear's networ
Analogue TV --- Changes to TVOne and TV2 aspect ratio management.
From 27th November changes to delivery of TV1 and TV2 will mean your TV picture may look different. Pictures which once filled the screen may only partially fill the screen and you may have black borders around the outside of the picture.
Depending on the age of your TV this is likely to be an unavoidable consequence of the transition to widescreen transmission by all major broadcasters and the mix of older 4 by 3 aspect ratio content and newer 16 by 9 aspect ratio call widescreen.
Occasionally when TVNZ show old programming (4:3 format)
it will show with black bars top/bottom and either side
(otherwise known as the ‘postage stamp’ effect)
These presentations on your TV are unavoidable as the older STBs and some TV do not have the flexible settings to cope with variable aspect ratios.
What to do :
Call us and request an upgrade to Digital TV for a nominal fee of $99 inc GST and an extra $2 per month. We can arrange the install within days. Phone 0508 537 837
We have 49 more channels (including radio channels) to offer you on digital TV, than you current enjoy on your ananlogue Set top box.
You can find further information on Digital TV on our website www.telstraclear.co.nz/residential/inhome/digital-tv/.
The TV Guy