seems that Vodafone ARE completely useless.
I rang at 8pm tonight because Vodafone's selfservice wasn't working (like usual) to get my text and minutes balance. (777 actually put me through automatically because they couldnt "process my request")
Only to find that the CS guy that answered said "im sorry, we cant do anything because its after hours."
I mean how stupid is this? Im not saying Vodafone doesnt have a right to close at 7, but they should at least make sure there stupid selfservice options work properly.
I try texting BAL to 777, I get "sorry, we cant process your request. Please try again later."
I try online, their online meter doesnt even give you the text balance, OR it just tells me "Im sorry, we cannot process your request at this time. Please try again later."
I try ringing 777, only to be put through to "Customer Service"
Vodafone doesnt seem to be any help when asked about this. They just say "if you wait, it will work."
Problem is, I don't have time to sit on my backside all day like they can (and some others) and wait for it to work.
Is anyone else having this same issue?
A comment or two from direct Vodafone staff wouldnt go a miss either, to be honest.
Seems Vodafone have been getting a lot of complaints (well, more than usual) lately.
On that note. Im STILL waiting (after 3-4 weeks) for them to get back to me about my Caller ID problem. I was told around 5 days to hear from then.
What a joke.