Woe is me!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Woe is me!

Mark

1653 posts

Uber Geek

#281303 9-Feb-2021 21:02

This is what I've been reduced to!

I'm in the process of switching VDSL (a lovely 100/30 connection) from another provider, whole process got mixed and messed, so now I'm having to hot-spot my phone to the house, pretty sure Netflix and VF TV will choke on the measily bandwidth :-)

Must say the NZ based support lady was waaaaaaaaaaaaaaaayyyyyyyy more helpful and easier to work with than the overseas people I dealt with at the start of the process (I did know the pain I was leting myself in for but needed to get it over with :-)

dfnt

1512 posts

Uber Geek

Lifetime subscriber

#2650670 9-Feb-2021 21:30

Now you know how Australian's feel

nztim

3819 posts

Uber Geek

ID Verified

Trusted

TEAMnetwork

Subscriber

#2650673 9-Feb-2021 21:46

Thats a typical day in the world of NBN

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

MichaelC

32 posts

Geek

Trusted

One NZ

#2650888 10-Feb-2021 10:47

Hi there,

I'm really sorry for the disappointing experience you've had with the switch over! We'd love to help out with this, and look into what's going on with the account. Can you please send us an email via onlinecare@vodafone.com with your customer number, and we'll pick this up ASAP.

Thanks

Michael

Vodafone Social Media

PolicyGuy

1727 posts

Uber Geek

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Lifetime subscriber

#2650912 10-Feb-2021 11:15

See https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=281278&page_no=1#2650748

Mark

1653 posts

Uber Geek

#2653034 10-Feb-2021 14:00

MichaelC:

I'm really sorry for the disappointing experience you've had with the switch over! We'd love to help out with this, and look into what's going on with the account. Can you please send us an email via onlinecare@vodafone.com with your customer number, and we'll pick this up ASAP.

All good, got a good person helping out now :-)