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anirudhsood

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#28178 21-Nov-2008 15:09
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I am really excited with this new Vodafone Red Ultimate Pack but I am too scared.

1. I have my phone line with vodafone

2. Internet with WXC, but lately their service is really trashed. I wanted to move back to Vodafone. Thank god they don't charge early disconnection fee of $99.

3. If you sign up for 12 months Vodafone gives a free Modem (I dont need it ) They say fine we can have it, what a waste (they are really short in giving options) & connection worth $99.

4. I said I don't need a modem and do not want to sign up for 12 months, then you need to pay $99 for broadband connection fees (duh!). But I already have broadband, Sorry but you don't have it with Vodafone.


I am a bit confused here. Why would someone pay $99 to not sign up for 12 months, next why would he not get the free modem. No matter what you do choosing Vodafone will cost me $99 if it is a poor decision.

If there is anyone from vodafone, not deleting my posts, say what is the reason behind it such a tricky complex plan sign up process. Do I have to pay $99 even if I have broadband connection? WXC didn't charged me that amount.

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sbiddle
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  #179231 21-Nov-2008 15:24
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Part of the reason ISP's charge a connection fee if you are already an existing broadband customer is that there is a churn fee for transferring your ADSL service between ISP's. Some ISP's absorb this fee and don't charge this, some do charge it.
 
From memory it was somewhere around $49 but I believe this could now be cheaper.

 
 
 

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freitasm
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#179235 21-Nov-2008 15:50
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anirudhsood: If there is anyone from vodafone, not deleting my posts


No one deleted your post and no one from Vodafone has authority in this forum to do such thing. Your post is still here and is exactly the same as this one.

Perhaps you should just look at the forum lists before posting duplicates next time?




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#179242 21-Nov-2008 16:13
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freitasm:
anirudhsood: If there is anyone from vodafone, not deleting my posts


No one deleted your post and no one from Vodafone has authority in this forum to do such thing. Your post is still here and is exactly the same as this one.

Perhaps you should just look at the forum lists before posting duplicates next time?


Sorry shall I stop moving them about



anirudhsood

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  #179244 21-Nov-2008 16:36
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freitasm:
anirudhsood: If there is anyone from vodafone, not deleting my posts


No one deleted your post and no one from Vodafone has authority in this forum to do such thing. Your post is still here and is exactly the same as this one.

Perhaps you should just look at the forum lists before posting duplicates next time?



Sorry about that but it seemed deleted hence I posted it again. Glad to know they can't delete the posts around

scottjpalmer
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  #179250 21-Nov-2008 17:02
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JohnR: Sorry shall I stop moving them about


Not helping John! :-)


anirudhsood: Glad to know they can't delete the posts around


What ever made you think they could? That would be crazy!

coffeebaron
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  #179265 21-Nov-2008 19:20
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sbiddle: Part of the reason ISP's charge a connection fee if you are already an existing broadband customer is that there is a churn fee for transferring your ADSL service between ISP's. Some ISP's absorb this fee and don't charge this, some do charge it.
 
From memory it was somewhere around $49 but I believe this could now be cheaper.

I believe the churn fee is now $25. But that is only for switching the broadband between Telecom Wholesale; i.e. your DSL connection remains on the same port, on the same DSLAM at the same exchange.

If you are moving from Wholesaled Telecom to another ISP's own equipment - Vodafone RED or Orcon's gear; then this is not churn. There is a connection cost passed on by Chorus to do this physical changeover.




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anirudhsood

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  #179271 21-Nov-2008 20:00
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But why are Vodafone charging $99 for connection fees?



manhinli
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  #179272 21-Nov-2008 20:07
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Don't really know - but it's probably to reduce the number of options, so it's "simpler".

Charging 4x the amount for what is basically a churn, I think this is just way over the top. Although Telecom have also been doing this too I believe...




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scottjpalmer
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  #179274 21-Nov-2008 20:10
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It isn't the same as a churn between 2 wholesale ADSL providers.



Changing to the RED network requires a technician to physically move the copper wires from Telecom gear to Vodafone gear in the exchange.

EDIT: Hmm, just like coffeebaron said up there :-)

Some ISPs choose to abosrb that cost, others pass the cost on to the user. If you don't like it, just like the other common ISP gripes, vote with your feet. (Just like sbiddle said up there)

In summary - read and understand the above replies and if you don't like it find a different ISP.

manhinli
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  #179277 21-Nov-2008 20:24
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Just saw that it was from Wholesale to the Red network...

But Vodafone do still charge the same for standard 'connections", which still isn't reasonable.




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scottjpalmer
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  #179278 21-Nov-2008 20:35
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manhinli: But Vodafone do still charge the same for standard 'connections", which still isn't reasonable.


As do Snap and no doubt others if you don't sign up for 12 months and if you do sign up for 12 months the disconnect fee is $99. TelstraClear and Xtra usually do but currently it is free.

Wheeee around the merry go round we go.

anirudhsood

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  #179326 22-Nov-2008 01:48
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So I stick with what I have, stay away from these complex plans ? Where are the supposedly Vodafone representatives in posts like these? or they just ignore the public voice thinking everything their marketing team has decided people will happily follow:

- $1, 777 calls for prepay
- $1.50 for postal invoices
- $49 worth of free modem even if you have one, if you don't take it, your luck, we will keep it, usually which goes at throwaway prices on those trademe $1 reserves, what a waste of company resource.
-$99 early disconnection fee or $99 connection fee, whichever way you take it, Your decision is your decision, so if it is a wrong one, you better front up with $99.

WAKE UP VODAFONE,, WAKE UP !!!.. oooh who am I kiddingUndecided, they don't care.


P.S. : Call their 0800 438 448 and select #1 (new signups) they pickup in 5 rings, select #2(your account), you go on hold for minutes, tried 3 times with same result.

Athlonite
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  #179328 22-Nov-2008 02:01
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um i may not have read your first post right but did you say your PH line is with vodafone already one would tend to think then that your line is already connected to vodafones equipment or am i wrong on that

w2krules
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  #179335 22-Nov-2008 03:47
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I've never paid a connection fee when changing ISPs, and I've done it a few times now.  But I'd imagine I'll have to pay if I move from Orcon as I'm on their network.

Just have a look at what the various ISPs are offering.  12 month contracts and early disconnection fees are BS.




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anirudhsood

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  #179359 22-Nov-2008 08:40
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Athlonite: um i may not have read your first post right but did you say your PH line is with vodafone already one would tend to think then that your line is already connected to vodafones equipment or am i wrong on that


You are right. I have my phone line with vodafone but my internet is world exchange. I changed my account 7 months ago to wxc having, major issues with vodafone internet but with this new red plan vodafone is looking attractive, but if I turn to them and they are crap as before, that one decision will cost me $99. Experience shows I probably will have to look for new provider after spending some time.

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