EOL - RIP Vodafone NZ community

So use a website that doesn't have info on what I need, talk to someone who wont have a clue what I need, or visit a 3rd party site for help. 

Yup, sounds good. 

If anything, they need to get off those 10 websites, and concentrate on their own website - get more info on there, and you may find support requests drop.

(Just my views on the support experiences I've had in the last couple of years).

The VF Community Forums are trash IMO - I've seen people post on there and not get answers for weeks, or get a dodgy answer from a 'community member' when what they really need is support from Vodafone, not to mention people who post their private info on there. Such an odd method of support I think.

Live chat and online support pages are a far better option, as long as they actually work (which will be the kicker and the real test for VF).