Sucks.

I put a request in via their horrid CS system, eventually using my hotmail address because every other address was apparently in their system, yet when trying to recover a new password was not in the system.

Anyway, that was the 21st. Today I got an update finally, that they are forwarding the request to the appropriate people there, but cannot give a definite time frame for it.

Now it is a plan, so its free to call customer services, except the 2 times I tried I didn't get an answer in an acceptable hold time.