Tried to send Vodafone an email today. After trying to log in to their 'help' system (Which I have a profile setup for and have used before) it did not work.
Had my password sent to me and this is what I got:
You recently requested that your Vodafone 'My Help' password be emailed to you.
"Vodafone Customer Services" <email@example.com>.
So I tried logging in with a blank password, which sure enough worked. My next problem was the name on the account was my father in laws. I ordered a pre pay sim card online for him a while back when he was returning to New Zealand and because he wasnt in the country yet I used his name and address etc, but my email address - and the system seems to have saved these.
So I went to update the details, however trying to change anything on the 'account' page fails with a message the email address is already registered - Of course it is, i'm updating an existing account, not creating a new one.
So it seems I need to either created a new account and use a different email address - OK, but a pain
OR, continue using this account and risk problems when Vodafone Customer Services thinking I am not the account holder becuase of the name. Grrr.