Contacting Vodafone by Email

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ajobbins

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#28514 2-Dec-2008 20:23

Tried to send Vodafone an email today. After trying to log in to their 'help' system (Which I have a profile setup for and have used before) it did not work.

Had my password sent to me and this is what I got:

You recently requested that your Vodafone 'My Help' password be emailed to you.
Your login is: xxx@xxx.xx
Your password is: (none set)
"Vodafone Customer Services" <vodafonenz_customer_services@custhelp.com>.

So I tried logging in with a blank password, which sure enough worked. My next problem was the name on the account was my father in laws. I ordered a pre pay sim card online for him a while back when he was returning to New Zealand and because he wasnt in the country yet I used his name and address etc, but my email address - and the system seems to have saved these.

So I went to update the details, however trying to change anything on the 'account' page fails with a message the email address is already registered - Of course it is, i'm updating an existing account, not creating a new one.

So it seems I need to either created a new account and use a different email address - OK, but a pain

OR, continue using this account and risk problems when Vodafone Customer Services thinking I am not the account holder becuase of the name. Grrr.

/rant

PractiCom

25 posts

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#181744 3-Dec-2008 11:37

Yes, i have had similar fun. It seems Vodafone are trying to make it as hard as possible for people to contact them.
I think the company directors need to read a few books like 'how to win friends and influence people'
they would then both get the peoples money AND keep their customers happy.
It works for small business so why don't people keep the trend going as the grow like Vf?
Lovely weather, great day to moan!
Cheers.

richms

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#181986 4-Dec-2008 12:09

When I was trying to use it I was told that every address I put in was already registerd, yet attempts to recover the password got that it was not registered.

Then once I had the details, the didnt work to log into another part of the site. Its crazy that they seem to have at least 3 disjoint customer service systems on their site with no idea what one you are actually using and why it is different from the other places that you log in on.

After all the hassle and waiting, I had a call that they wont change my number to prepaid because its a mobile data plan, so I have to port to telecom if I want to keep it.

Richard rich.ms