Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


Awesome
4805 posts

Uber Geek
+1 received by user: 1061

Trusted
Subscriber

Topic # 28514 2-Dec-2008 20:23
Send private message

Tried to send Vodafone an email today. After trying to log in to their 'help' system (Which I have a profile setup for and have used before) it did not work.

Had my password sent to me and this is what I got:

You recently requested that your Vodafone 'My Help' password be emailed to you.

Your login is: xxx@xxx.xx
Your password is: (none set)

 "Vodafone Customer Services" <vodafonenz_customer_services@custhelp.com>.



So I tried logging in with a blank password, which sure enough worked. My next problem was the name on the account was my father in laws. I ordered a pre pay sim card online for him a while back when he was returning to New Zealand and because he wasnt in the country yet I used his name and address etc, but my email address - and the system seems to have saved these.

So I went to update the details, however trying to change anything on the 'account' page fails with a message the email address is already registered - Of course it is, i'm updating an existing account, not creating a new one.

So it seems I need to either created a new account and use a different email address - OK, but a pain

OR, continue using this account and risk problems when Vodafone Customer Services thinking I am not the account holder becuase of the name. Grrr.

/rant


Create new topic
25 posts

Geek


  Reply # 181744 3-Dec-2008 11:37
Send private message

Yes, i have had similar fun. It seems Vodafone are trying to make it as hard as possible for people to contact them.
I think the company directors need to read a few books like 'how to win friends and influence people'
they would then both get the peoples money AND keep their customers happy.
It works for small business so why don't people keep the trend going as the grow like Vf?
Lovely weather, great day to moan!
Cheers.


21287 posts

Uber Geek
+1 received by user: 4296

Trusted
Subscriber

  Reply # 181986 4-Dec-2008 12:09
Send private message

When I was trying to use it I was told that every address I put in was already registerd, yet attempts to recover the password got that it was not registered.

Then once I had the details, the didnt work to log into another part of the site. Its crazy that they seem to have at least 3 disjoint customer service systems on their site with no idea what one you are actually using and why it is different from the other places that you log in on.

After all the hassle and waiting, I had a call that they wont change my number to prepaid because its a mobile data plan, so I have to port to telecom if I want to keep it.




Richard rich.ms

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03


The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56


Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47


Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23


Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47


Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38


Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00


Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01


DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08


Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55


Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44


Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38


KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32


FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57


New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.