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marmel

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#28557 4-Dec-2008 10:20
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The title says it all really.

Yesterday I ported to Telecom and want to ring vf to cancel my account. Their website only shows 0800 800 021 which is the automated menu. If I select on account, account info, it goes to a menu with four options, all automated.

Going to a vf store is not feasible as the nearest store is 80km away.

Anyone know a number I can call to actually speak with someone who can cancel my account?

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freitasm
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  #181954 4-Dec-2008 10:23
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You shouldn't have to do anything. Once the porting is done the account will be closed, pending any balance payments.




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marmel

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  #181957 4-Dec-2008 10:26
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I thought that too but the sales person at Telecom told me to ring up and cancel the account. I want to make sure because I got caught out changing ISP about six months ago which ended up costing me another $70.

Hopefully Paul or John will confirm.

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  #181973 4-Dec-2008 11:23
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From memory, the 4th option is "press 4 if you aren't currently a Vodafone customer" - I used that.



johnr
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  #181992 4-Dec-2008 12:23
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If you port a number the connection is deactivated

Telecom person is incorrect

marmel

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  #181997 4-Dec-2008 12:37
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Thanks for the info.

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