How to get the best deal with Vodafone.

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Iceni

109 posts

Master Geek
+1 received by user: 4

#285682 10-May-2021 11:26

I intend to change from unlimited Ultrafast HFC to Fibre Max, I haven't fully made up my mind to stay with Vodafone but would like to check out the best deal Vodafone has at the moment then make a decision.

With that in mind what would be the best telephone number to call to negotiate the best deal with Vodafone?

Quinny

926 posts

Ultimate Geek
+1 received by user: 208

Trusted

#2705398 10-May-2021 11:48

Sadly good luck. I have tried for last month to change Fibre Unlimited to Fibremax. Had 3 calls with the call centre (in Asia still), a call from new accounts (was a resign they were sending to retentions team), been into the store (nope still on old plan), 2 emails over this time to say its done (nope) and sent 2 emails about it plus called back the Auckland number and still it has not changed. I really like the service but anything to do with accounts or changes is sadly still very very broken.

quickymart

14940 posts

Uber Geek
+1 received by user: 13953

ID Verified

#2705531 10-May-2021 15:05

You would be best to look elsewhere, sorry. Don't choose purely based on price. Vodafone's customer service is still not good (see above).

allan

2073 posts

Uber Geek
+1 received by user: 899

ID Verified

Lifetime subscriber

#2705678 10-May-2021 17:21

Yep friend of mine in Wellington has had move from HFC to fibre with Vodafone just get completely bogged down. No one seems to be able to tell him what is going on...

JREkiwi

15 posts

Geek
+1 received by user: 2

#2730929 19-Jun-2021 11:01

Only way to get a good deal out of Vodafone is to not be an existing customer.

Finally gave up on funding their deals to new customers at the expense of long term customers and have moved ISP

sparkz25

750 posts

Ultimate Geek
+1 received by user: 284
Inactive user

#2731015 19-Jun-2021 12:33

Pretty much just giving your 30 days notice would be the best deal.