Vodafone want full months fee for 10 days service

Forums › One NZ (including Farmside) › Vodafone want full months fee for 10 days service

xpd

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#28589 5-Dec-2008 08:34

Just got a letter in the post (Im probably going to be charged for that.....) from Vodafone informing me that my phone services with them will be terminated as per my request etc.... fine, not a problem.

Except the last bit of the letter telling me that I will have to pay a full months phone fee even though I'll only be using them for approx 10 days of this month before Im swapped to my new provider !!!

Ive NEVER come across this with any service Ive ever had, its always been adjusted so I only pay for what I use.

Greedy so and so's....

XPD / Gavin

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Byrned

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#182220 5-Dec-2008 09:27

Something similar has just happened to me.

Moving house and called Xnet to disconnect as I saw this as an ideal time to switch. I have to pay the full months connection as the contact is for the months access and not part thereof.

From some quick investigations this seems to be pretty consistent among providers. Funilly I don't remember having to do this when I left Telecom. Maybe they're not so bad afterall

xpd

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#182222 5-Dec-2008 09:43

Great, so I'll have to pay Xnet a full month as well ? Well, theyre all going to have to wait to be paid.......

XPD / Gavin

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#182418 6-Dec-2008 01:42

How much notice did you give them? The excuse I had when quering this for a friend was that it was a one month notice to close the account, and they only get notice when the new ISP takes over. Bit stink but you cant close it yourself with 1 months notice to them since that screws up the change to a new ISP.

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#182536 6-Dec-2008 22:36

I don't believe ihug charged us a full month when we cancelled them about a year ago.

xpd

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#182674 8-Dec-2008 09:21

When the phone/internet was signed up, was no contract etc. So therefore, far as Im concerned no notice should be given. Also theyve changed companies now, so the T&C are not available as they were when I joined.

I couldnt give notice anyway, I dont control when the new ISP takes over the line - they organised it all.

Im happy to pay for what Ive used but not the lot... guess Ill have a bit of arguing to do when its all gone through :)

XPD / Gavin

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manhinli

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#182683 8-Dec-2008 10:11

Isn't it written in the T&Cs? Pretty sure I saw a clause that says that they can charge for a full months service even though you cancel midway through.

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xpd

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#182692 8-Dec-2008 10:43

But thats just it... its no longer IHUG, so IHUGs T and C's arent available anymore for me to check... and I never agreed to anything with Vodafone, they just turned up one day and took over my provider :-p - its one of those messy areas :)

Looks like my new provider is ready now, so will see what happens.....

XPD / Gavin

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manhinli

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#182693 8-Dec-2008 10:45

Maybe looking at this?

http://web.archive.org/web/www.ihug.co.nz/about/legal/Residential+TC.pdf

Doesn't look like Vodafone changed the Residential Fixed line T&C much.

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#183407 10-Dec-2008 22:25

xpd: Just got a letter in the post (Im probably going to be charged for that.....) from Vodafone informing me that my phone services with them will be terminated as per my request etc.... fine, not a problem.

Except the last bit of the letter telling me that I will have to pay a full months phone fee even though I'll only be using them for approx 10 days of this month before Im swapped to my new provider !!!

Ive NEVER come across this with any service Ive ever had, its always been adjusted so I only pay for what I use.

Greedy so and so's....

The reason telco's charge for a full months usage has to do with the costs of phonelines and rental agreements. No matter what service you recieve, if it comes in on a copper wire then your telco have to rent either the line (to be simplistic about it) from the line wholesaler. This means that when they have paid, in advance for a month of telephone line. Your leaving on the 10th doesn't mean that the wholesaler will return their part-month fee. Therefore your telco have to pass the cost on in order to break even.
Those telco's that do either have a magical arrangement with their wholesaler or are operating these types of disconnections at a loss.
(i've specificaly avoided naming companies or giving too much detail as this is all sensitive company stuff, the above is just my interpretation of common knowledge)