Voicemail is locked, Vodafone do not know how to reset. Anyone had this?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Voicemail is locked, Vodafone do not know how to reset. Anyone had this?

TeaLeaf

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#286020 31-May-2021 09:52

I was out of credit one day so rang my voicemail from another number but had forgotten the pin, so it locked after I think 3 attempts.

Now I have an important voicemail.

When I ring 707 it just says it has been locked and to contact 777, goodbye.

707 technical support have no clue how to reset a voicemail box that has been locked.

Very frustrated.

Has anyone else been through this before?

Linux

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#2716003 31-May-2021 09:55

This is simple to unlock call back and speak to someone else!

TeaLeaf

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#2716010 31-May-2021 10:08

Linux:

This is simple to unlock call back and speak to someone else!

Haha nice one. I did 3 times.

The last person has said they are not aware of how to unlock it and will have to get back to me later (meaning likely hours, possibly days).

Appreciate your help though Linux. I mean yes my fault for locking it, but surely Vodafone have come across locked voicemails before?

Linux

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#2716019 31-May-2021 10:23

@NZFINEST

MichaelC

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#2716022 31-May-2021 10:32

Hi there,

We can definitely help get this unlocked! Send us an email via onlinecare@vodafone.com with your mobile number, 4-digit PIN for verification along with a link to this post so one of our team can pick this up and get this sorted.

Thanks,
Michael

Vodafone Social Media

TeaLeaf

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#2716027 31-May-2021 10:44

MichaelC:

Hi there,

We can definitely help get this unlocked! Send us an email via onlinecare@vodafone.com with your mobile number, 4-digit PIN for verification along with a link to this post so one of our team can pick this up and get this sorted.

Thanks,
Michael

Hi Michael, thanks. Problem is I do not have a 4 digit PIN, is this the voicemail one?

Linux

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#2716029 31-May-2021 10:47

TeaLeaf:

MichaelC:

Hi there,

We can definitely help get this unlocked! Send us an email via onlinecare@vodafone.com with your mobile number, 4-digit PIN for verification along with a link to this post so one of our team can pick this up and get this sorted.

Thanks,
Michael

Hi Michael, thanks. Problem is I do not have a 4 digit PIN, is this the voicemail one?

@TeaLeaf they are requesting the Prepaid account PIN not Voicemail

TeaLeaf

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#2716037 31-May-2021 10:56

Linux:

@TeaLeaf they are requesting the Prepaid account PIN not Voicemail

I didnt know there was one, how do I find that number out? I use the myvodafone app for topping up etc?

Been a long time since I bought this sim. I know, sounds a bit dumb, but just not something i memorised. isnt it set to 1234 by default?

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Linux

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#2716048 31-May-2021 11:16

You will need to call 777 and ask them to set a 4 digit PIN on your Prepaid account, They will ask some security questions before setting a PIN

TeaLeaf

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#2716108 31-May-2021 11:43

Linux:

You will need to call 777 and ask them to set a 4 digit PIN on your Prepaid account, They will ask some security questions before setting a PIN

NOOOO not 777 again haha. First lady I hate saying this as its nothing to do with ethnicity, I just literally could not understand every second word, the 3rd chap was a SEA gentleman. Is the call center located in India?

Well Im in less of a rush, maybe I will leave it to the 777 crew to figure out how to unlock a voicemail box, could be fun to see how long it takes :-).

Linux

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#2716119 31-May-2021 11:57

TeaLeaf:

Linux:

You will need to call 777 and ask them to set a 4 digit PIN on your Prepaid account, They will ask some security questions before setting a PIN

NOOOO not 777 again haha. First lady I hate saying this as its nothing to do with ethnicity, I just literally could not understand every second word, the 3rd chap was a SEA gentleman. Is the call center located in India?

Well Im in less of a rush, maybe I will leave it to the 777 crew to figure out how to unlock a voicemail box, could be fun to see how long it takes :-).

They can't unlock it if they can't ID you so you need to call 777 and set a PIN via customer service

TeaLeaf

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#2716122 31-May-2021 12:08

Linux:

They can't unlock it if they can't ID you so you need to call 777 and set a PIN via customer service

Cant they ID me via my personal details?

Well I guess I will ring them back, the last chap said "he will be looking into it and get back to me as son as he can", so yeah, dont hold much hope with that.

So prob easier I just ring back.

If I have already set the pin, I know what it would be, how could I test if it is correct?

Linux

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#2716124 31-May-2021 12:12

@TeaLeaf Every time you call 777 before they do anything they should be asking you this PIN (Forget about voice mail at the moment)

If you can not quote the PIN set on the Prepaid account they should not be helping you any further

quickymart

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#2716243 31-May-2021 16:21

Wow, their own customer care line doesn't even know how to reset a voicemail PIN? That's pretty bad.

TeaLeaf

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#2716277 31-May-2021 18:05

Linux:

@TeaLeaf Every time you call 777 before they do anything they should be asking you this PIN (Forget about voice mail at the moment)

If you can not quote the PIN set on the Prepaid account they should not be helping you any further

Yeah I agree, but how do I make sure the Pin is what I think it is?

quickymart:

Wow, their own customer care line doesn't even know how to reset a voicemail PIN? That's pretty bad.

Thats what I told the offshore call center person who said he will make sure its handled urgently. Didnt hear back from him.

I think if they just repeating whats in the Online Help system, just save some money and don't have a call center.

Linux

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#2716279 31-May-2021 18:15

@TeaLeaf I have told you how to get the PIN checked call 777 they can check PIN (they can't see it) but they can easily set a new PIN on your prepaid account and the Voice mail PIN