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Topic # 28657 8-Dec-2008 02:59
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is there any chance Vodafone will get a new firmware that sorts out the constant disconect / reconnection of their Huawei SmartAX MT882 modem/routers i can't use it at the moment as it does this constantly and im not just talking 1 or 2 times a day it's doing it every few mintues to such an extent i cant evan finish a download from MS

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  Reply # 182687 8-Dec-2008 10:20
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Have you talked your way into getting a replacement? Just to make sure it's not the device's problem.

I haven't seen any upgrades to the firmware as of yet.

My MT882 is running well ever since I got it - love my 15mbps.




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  Reply # 183269 10-Dec-2008 09:36
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It depends on which network you're working on.

I can tell you that it's unlikely your firmware is causing the problem - and if you're on a UBS connection it's not a case of simply 'changing' the firmware.

Call the VFAB (vodafone fixed line / broadband) call centre and explain the them that you're suffering frequent disconnections - they can investigate and if necessary lodge a fault with the wholesaler or the the LLU team (if you're on an MPF connection)

You may need to 'time' your call to get past the heaving masses of customers that all seem to call at 9am on a Monday morning but trust me, be patient, be as clear as possible and cooperate with the CSR and they should be able to help you, or at least shed some light.




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  Reply # 183356 10-Dec-2008 17:59
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yeah well i would do that if i were an VF customer but i am not so i doubt they can help me there it also seems funny that the MT882 is the only modem / router that does this on my line (telecom UBS/orcon@home purple FS/FS) i have three others here that dont do it but i like the fact that the mt882 has a much higher sync speed than the others and has better throughput too (when its connected) so i know it has something to do with the firmware as that controls the hardware .


compared to the others an siemens speedstream 4200 a d-link 502t and a dynalink rta1320 all of those give me 50db attenuation and a 12db snr with sync rates between 2.2mbps and 2.7mbps, where as the MT882 gives me an attenuation of 56db and an snr of 5.5 to 6db and a sync rate of 3.2Mbps to 3.7Mbps on the same line so the firmware is is telling the hardware to add attenuation and loose snr to gain better sync speed

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Reply # 183360 10-Dec-2008 18:24
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So your not a vodafone customer and you know that using other makes/models of modems work with no issues. Have i got this correct

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  Reply # 183396 10-Dec-2008 22:02
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Athlonite: yeah well i would do that if i were an VF customer but i am not so i doubt they can help me there it also seems funny that the MT882 is the only modem / router that does this on my line (telecom UBS/orcon@home purple FS/FS)

 you'll notice that the firmware inside the modem is specificaly written for Vodafone by Huawei. These modems have been optimised for vodafone's network (wholesale & LLU), where they have been designed to produce the best experience for VFNZ customers. This may or may not be contributing to the issue - but either way you will be unlikely to find a firmware upgrade that will operate inside NZ as Huawei are suppling this modem to NZ only via VFNZ
Sorry.


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  Reply # 183410 10-Dec-2008 22:27
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Firstly, how would a vodafone supplied UBS connection differ from every other ISP supplying it?

Secondly, if they are to have a device that is not suitable for use on telecoms adsl network, it would not get a telepermit, therfore not be able to be given to customers to use on telecoms network.

Thirdly, if the device is not suitable for use on telecoms network and only on vodafone then that amounts to selling a locked device, and we all know where that went last time vodafone tried it.

IMO its faulty, and vodafone should replace it as any hardware vendor in NZ is expected to under the CGA.




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  Reply # 183481 11-Dec-2008 11:38
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richms: Firstly, how would a vodafone supplied UBS connection differ from every other ISP supplying it?

Secondly, if they are to have a device that is not suitable for use on telecoms adsl network, it would not get a telepermit, therfore not be able to be given to customers to use on telecoms network.

Thirdly, if the device is not suitable for use on telecoms network and only on vodafone then that amounts to selling a locked device, and we all know where that went last time vodafone tried it.

IMO its faulty, and vodafone should replace it as any hardware vendor in NZ is expected to under the CGA.


Good questions:

1 - to avoid nit-picking, UBS would be pretty much the same
2 - the device is suitable, just not optimised. In the same way a honda civic could be used in a Dirt Rallyit is still optimised for road, not dirt tracks. (this is not an analogy about speed, but purpose)
3 - See 2
4 - The device could be faulty - from the information that he is providing however there is no way for VFNZ to descern if it is his device or his line. To investigate properly VFNZ would need him to connect to a VFNZ opperated UBS line that a VFNZ staff member could monitor.
5 - IMO this is a line issue. Not a hardware issue. The modem is operating as designed, connecting to a DSLAM and providing a connection, no modem is sold with a "7.4mbps GAURENTEED! 99.9% Uptime!" sticker on the side. All modems work differently, some work better on noisey lines, some on quiet (quality) lines.




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  Reply # 184305 15-Dec-2008 15:41
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5 - IMO this is a line issue. Not a hardware issue. The modem is operating as designed, connecting to a DSLAM and providing a connection, no modem is sold with a "7.4mbps GAURENTEED! 99.9% Uptime!" sticker on the side. All modems work differently, some work better on noisey lines, some on quiet (quality) lines.


did you actualy read any of my post where i supplied results from the different modem/routers if you had you wouldn't be making this assumption i didn't ask for 7.4mbps Guaranteed as for the 99.9% uptime its more like 99.9% downtime with amount of disconnections

it drops out because of the way the firmware controls the hardware and finding a none VFnz firmware is pretty none existant
Huawei wont supply a firmware because they are an oem for isp's according to them i need to ask VFnz for a firmware

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  Reply # 184322 15-Dec-2008 16:39
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*edit - excuse the bold I can't seem to remove it... annoying*

Athlonite,

VFNZ has provided you with the most up to date firmware - it is in your modem right now. If this firmware doesn't work perfectly on your line then that is unfortunate, however they can not provide you (because it doesn't exist currently) with a more up to date firmware version.

My reference to the 'non-existant stickers' was more in relation to the fact that what you're requesting is akin to someone calling up Toyota and complaining that their new tyres (that they bought from Dunlop) don't fit the car.

Yes it's unfortunate, however the question is: Are the tyres too small for the car, or is the car too big for the tyres?

Perhaphs it's your ISP who need to change their service to match the hardware? Or maybe the modem is faulty. Either way - the firmware is exactly the same as every other Huawei MT882 in NZ. I would suggest then that the problem is not the product, but the application.

Secondly, no promises are made around the certainty of a VFNZ product working on another networks line. To make a gaurentee would be silly. The modem passes telepermit, and so adheres to NZ standards - hard though it might be, I suggest it is the setup of your line and your provider.


Bottom line is:
If you do have an issue you will need to raise it by testing the modem on a VFNZ line - as I stated above.


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  Reply # 184325 15-Dec-2008 16:44
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I think there is a possibility of it being faulty, and so as I said before, try getting a replacement one. Although you're not a Vodafone customer, you might want to get another one from TradeMe or a friend who may be using an MT882.

Otherwise, it's going to be a network-related issue.




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  Reply # 184625 16-Dec-2008 20:01
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i'll check the modem against one my friend has it's the same make/model and i'll get back to you all. as to the firmware i'd like a copy of the one that came in the modem befor VFnz loaded their verson but huawei wont give it out and i doubt VFnz would be willing to either

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  Reply # 184630 16-Dec-2008 20:24
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They won't give it out because firmware needs to be written for the specific country and our network parameters. You can use non-telepermitted firmware but its a no-no. Apart from the fact it (probably) wont work it's also (definately*) against the law...
So yeah, not to rain on your parade - but your plan for running non-VFNZ firmware is pretty much a dead end. Everyone seems to think that Firmware is the answer to everything, I can tell you - it's not. There are far, far more complicated measures at play then the firmware in your router - and although it would be nice if it was the firmware (since you can influence that and therefore aren't at the mercy of your ISPs) was at fault - it's probably not.

*ps Law says: Section 6 of the Telecommunications Act 1987 states that "No person shall, without the agreement of the network operator, connect any additional line, apparatus or equipment to any part of a network owned by that operator." It also states that it is an offence to "aid or abet" such a connection.



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  Reply # 184653 16-Dec-2008 22:48
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well just took the modem over to my mate's place and tested it there took 10mins to get a decent connect and be usable (he's a VFnz customer) so he's got the same Huawei Mt882 modem multiple disconnects and reconnects before it setled down so i then went and did a speedtes.net test


pretty poor showing for a 7.616mbps sync line att 20.1db snr 13db

and get this i then reconnected his modem and buggar me if it didnt do exacly the same thing as mine and he tells me it's been like that from the start so something in the firmware is definatly crook as whats the likely hood of us both getting two duff modems

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  Reply # 184783 17-Dec-2008 15:10
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Sounds like the modem is fried.
(is he also gettting verry slow throughput?)

Also I know your dead-set on the Firmware being the issue so please post the firmware version and I can tell you if it's the most up to date.

I can vouch for the current firmware being fine. We've sold thousands and thousands of modems since we introduced them and the return / fault rate is very low. So it's either something to do with your (and your mates) modem.



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  Reply # 184788 17-Dec-2008 15:47
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maybe the return rate is so low because they are getting onsold on trademe and not used by your customers

i'll hook it up shortly and get the firmware version for you

the slow speeds were recorded on my modem that was on his dsl connection in havlock north

as i have said im quite happy with the speed at which the modem connects at just not happy at all that it takes dozens of disconnect / reconnects before i can finally use it

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