[WXC/VFX] Service desk FAIL!

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Service desk FAIL!

rscole86

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#28687 8-Dec-2008 20:19

My brother has been without internet access all day, so when he got home later in the day he called the help desk.

Their advice?
"We have no idea what the problem is, so just wait and maybe your internet will come back"

FAIL!

freitasm

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#182844 8-Dec-2008 20:25

He wasn't even asked to power cycle the modem?

ZollyMonsta

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#182851 8-Dec-2008 21:11

OMG... 'Cycle you cable modem' would be the obvious 'pre-determined' steps a call centre would take.. Perhaps he interrupted them in the middle of their meal break? :)

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bender

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#182863 8-Dec-2008 21:46

Who did he speak to?

honem

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#183070 9-Dec-2008 17:28

omg total FAIL !

Is that like "If you pray it might come back on"

What they didn't have anything from the service team to share ?

No basic diagnostics steps ?

FAIL !

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Cameronn

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#183288 10-Dec-2008 10:59

If possible could you please PM me the details of this call - time called & number that your brother called from.

I see two notes on the account after this post and it appears the problem is now resolved.

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