POTS is supplied by Telecom NZ. (Line maintenance included)
ADSL broadband is supplied by Xnet.
The problem is when it rains (like all of last night) my ADSL modem decides to sync at near dial-up speeds, currently just 200 kbps. After some fine weather days the modem sync regains it's normal values.
My suspicion is that rain/moisture is getting into a connection somewhere between exchange and house, but of course it could be within the house.
1) The line maintenance, paid monthly to Telecom, is for POTS wiring inside the house. True? What is the demarcation point between network and house, Is it the connection box underneath the eaves of the house? (I presume that the box itself is part of the network since there are some unusual triangular screws holding the cover on.)
2) Should my first phone call be to Telecom or Xnet?
3) What is the process for the technician for investigating the problem? I was once told that the technician would start at the exchange and work towards the house checking each connection in the line. Is this accurate?
4) If the problem is on the network side of the demarcation point then Telecom is responsible to rectify and pay for the fault. If the problem is on the house side of the demarcation point then it is my responsibility to rectify and pay for, which I have "insured" against by paying Telecom a monthly "line maintenance" fee. Therefore, I should contact Telecom in all circumstances re faults, POTS or ADSL. (?)
5) If I was to move to the Fusion plan with WxC and my POTS number became a VOIP number on top of a naked DSL connection then I would contact WxC in all circumstances. I understand that I am responsible for the wiring on the house side of the demarcation point, and there is no insurance "line maintenance" fee available, but who pays for the faults on the network side of the demarcation point?