Reversing Vodafone Bill Payment

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Reversing Vodafone Bill Payment

blaXoid

30 posts

Geek

#28777 11-Dec-2008 12:21

Hi all,

Last night I paid my Vodafone bill($49) using internet banking. Following that, I then went to pay my Credit Card bill, but overlooked the fact that I accidentally clicked Vodafone again, and hence paid them $2000

Anywho, I called my bank who said they'd charge $50 to get it back, which I said no to. I then called Vodafone instead to get them to reverse it, which they were able to set up. The lady told me to call back in 11 days if it hasn't showed up.

Has anyone had any experience with reversals that can tell me how long it will approximately take and if they are reliable? I've had some bad experiences with VFs customer service so I'm pretty skeptical.

ajobbins

5052 posts

Uber Geek

Trusted

#183510 11-Dec-2008 13:49

There is a period of time after a bill payment is made that the bank is able to reverse it. Vodafone may wait until they funds have been cleared in their account for several days to avoid the risk of them refunding your payment and your bank reversing it as well.

If you want the funds in a hurry, it would be better to pay the $50 and move on, otherwise you should get your refund, but it may take a while.

robbypreb

131 posts

Master Geek

#183764 12-Dec-2008 18:15

blaXoid: Hi all,

Last night I paid my Vodafone bill($49) using internet banking. Following that, I then went to pay my Credit Card bill, but overlooked the fact that I accidentally clicked Vodafone again, and hence paid them $2000

Anywho, I called my bank who said they'd charge $50 to get it back, which I said no to. I then called Vodafone instead to get them to reverse it, which they were able to set up. The lady told me to call back in 11 days if it hasn't showed up.

Has anyone had any experience with reversals that can tell me how long it will approximately take and if they are reliable? I've had some bad experiences with VFs customer service so I'm pretty skeptical.

It is quite a risk for the company to reverse a large mistaken payment, as they may pay it back, and then your bank may also reverse it, meaning that vodafone would be out $2000. If I was you , just pay the $50 to get your bank to reverse it. Vodafone may charge you that as a processing and admin fee anyway, as it takes a bit of work for them to reverse it.

robbypreb

131 posts

Master Geek

#183765 12-Dec-2008 18:15

blaXoid: Hi all,

Last night I paid my Vodafone bill($49) using internet banking. Following that, I then went to pay my Credit Card bill, but overlooked the fact that I accidentally clicked Vodafone again, and hence paid them $2000

Anywho, I called my bank who said they'd charge $50 to get it back, which I said no to. I then called Vodafone instead to get them to reverse it, which they were able to set up. The lady told me to call back in 11 days if it hasn't showed up.

Has anyone had any experience with reversals that can tell me how long it will approximately take and if they are reliable? I've had some bad experiences with VFs customer service so I'm pretty skeptical.

ajobbins

5052 posts

Uber Geek

Trusted

#183856 13-Dec-2008 13:34

robbypreb:
It is quite a risk for the company to reverse a large mistaken payment, as they may pay it back, and then your bank may also reverse it, meaning that vodafone would be out $2000. If I was you , just pay the $50 to get your bank to reverse it. Vodafone may charge you that as a processing and admin fee anyway, as it takes a bit of work for them to reverse it.

Ah, Pretty sure that's what I said...

paradoxsm

3000 posts

Uber Geek

Trusted

#183885 13-Dec-2008 16:51

Which bank are you with? Just curious as some allow you to cancel "scheduled" bill payments if you catch it before the "closeoff" time for processing, IE: Weekdays - NBNZ 20:00, ANZ 22:30. kiwi 22:00 from memory.