Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


blaXoid

30 posts

Geek


#28777 11-Dec-2008 12:21
Send private message

Hi all,

Last night I paid my Vodafone bill($49) using internet banking. Following that, I then went to pay my Credit Card bill, but overlooked the fact that I accidentally clicked Vodafone again, and hence paid them $2000 Embarassed

Anywho, I called my bank who said they'd charge $50 to get it back, which I said no to. I then called Vodafone instead to get them to reverse it, which they were able to set up. The lady told me to call back in 11 days if it hasn't showed up.

Has anyone had any experience with reversals that can tell me how long it will approximately take and if they are reliable? I've had some bad experiences with VFs customer service so I'm pretty skeptical.

Create new topic
ajobbins
Awesome
4891 posts

Uber Geek

Trusted
Subscriber

  #183510 11-Dec-2008 13:49
Send private message

There is a period of time after a bill payment is made that the bank is able to reverse it. Vodafone may wait until they funds have been cleared in their account for several days to avoid the risk of them refunding your payment and your bank reversing it as well.

If you want the funds in a hurry, it would be better to pay the $50 and move on, otherwise you should get your refund, but it may take a while.

robbypreb
131 posts

Master Geek


  #183764 12-Dec-2008 18:15
Send private message

blaXoid: Hi all,

Last night I paid my Vodafone bill($49) using internet banking. Following that, I then went to pay my Credit Card bill, but overlooked the fact that I accidentally clicked Vodafone again, and hence paid them $2000 Embarassed

Anywho, I called my bank who said they'd charge $50 to get it back, which I said no to. I then called Vodafone instead to get them to reverse it, which they were able to set up. The lady told me to call back in 11 days if it hasn't showed up.

Has anyone had any experience with reversals that can tell me how long it will approximately take and if they are reliable? I've had some bad experiences with VFs customer service so I'm pretty skeptical.


It is quite a risk for the company to reverse a large mistaken payment, as they may pay it back, and then your bank may also reverse it, meaning that vodafone would be out $2000. If I was you , just pay the $50 to get your bank to reverse it. Vodafone may charge you that as a processing and admin fee anyway, as it takes a bit of work for them to reverse it.

 
 
 
 


robbypreb
131 posts

Master Geek


  #183765 12-Dec-2008 18:15
Send private message

blaXoid: Hi all,

Last night I paid my Vodafone bill($49) using internet banking. Following that, I then went to pay my Credit Card bill, but overlooked the fact that I accidentally clicked Vodafone again, and hence paid them $2000 Embarassed

Anywho, I called my bank who said they'd charge $50 to get it back, which I said no to. I then called Vodafone instead to get them to reverse it, which they were able to set up. The lady told me to call back in 11 days if it hasn't showed up.

Has anyone had any experience with reversals that can tell me how long it will approximately take and if they are reliable? I've had some bad experiences with VFs customer service so I'm pretty skeptical.


It is quite a risk for the company to reverse a large mistaken payment, as they may pay it back, and then your bank may also reverse it, meaning that vodafone would be out $2000. If I was you , just pay the $50 to get your bank to reverse it. Vodafone may charge you that as a processing and admin fee anyway, as it takes a bit of work for them to reverse it.

ajobbins
Awesome
4891 posts

Uber Geek

Trusted
Subscriber

  #183856 13-Dec-2008 13:34
Send private message

robbypreb:
It is quite a risk for the company to reverse a large mistaken payment, as they may pay it back, and then your bank may also reverse it, meaning that vodafone would be out $2000. If I was you , just pay the $50 to get your bank to reverse it. Vodafone may charge you that as a processing and admin fee anyway, as it takes a bit of work for them to reverse it.


Ah, Pretty sure that's what I said...

paradoxsm
3000 posts

Uber Geek

Trusted

  #183885 13-Dec-2008 16:51
Send private message

Which bank are you with? Just curious as some allow you to cancel "scheduled" bill payments if you catch it before the "closeoff" time for processing, IE: Weekdays - NBNZ 20:00, ANZ 22:30. kiwi 22:00 from memory.

Create new topic





News »

Huawei launches IdeaHub Pro in New Zealand
Posted 27-Oct-2020 16:41


Southland-based IT specialist providing virtual services worldwide
Posted 27-Oct-2020 15:55


NASA discovers water on sunlit surface of Moon
Posted 27-Oct-2020 08:30


Huawei introduces new features to Petal Search, Maps and Docs
Posted 26-Oct-2020 18:05


Nokia selected by NASA to build first ever cellular network on the Moon
Posted 21-Oct-2020 08:34


Nanoleaf enhances lighting line with launch of Triangles and Mini Triangles
Posted 17-Oct-2020 20:18


Synology unveils DS16211+
Posted 17-Oct-2020 20:12


Ingram Micro introduces FootfallCam to New Zealand channel
Posted 17-Oct-2020 20:06


Dropbox adopts Virtual First working policy
Posted 17-Oct-2020 19:47


OPPO announces Reno4 Series 5G line-up in NZ
Posted 16-Oct-2020 08:52


Microsoft Highway to a Hundred expands to Asia Pacific
Posted 14-Oct-2020 09:34


Spark turns on 5G in Auckland
Posted 14-Oct-2020 09:29


AMD Launches AMD Ryzen 5000 Series Desktop Processors
Posted 9-Oct-2020 10:13


Teletrac Navman launches integrated multi-camera solution for transport and logistics industry
Posted 8-Oct-2020 10:57


Farmside hits 10,000 RBI customers
Posted 7-Oct-2020 15:32









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.