[WXC/VFX] Jitter, bad pings, packet loss and errors

Forums › Vodafone New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] Jitter, bad pings, packet loss and errors

pistolpower

139 posts

Master Geek

#28848 13-Dec-2008 23:58

Hello I have my broadband with WXC. I am on the fs/fs adsl1 torrent plan. I am getting a lot of bad ping, packet loss and errors after my router. Just thought I would post about it and see what other people think. I replaced my router recently because it was all so a bit dodgy. The new one runs fine as you can see in the picture below. I'm just gonna keep running tests and then send the info into WXC when I have run the test for a few days. I could post a link to a text log full of this info if someone wants to see it i guess. Anyway here is a picture of the test im running. Hope it isn't to big or anything. Someone removed one of my pictures once because it was really big and I took a firescreen screen shot and posted it at full size. Anyway here is the picture.

jitter

Oh and I know what jitter is but I have no idea what unit of measurement it has measured jitter in. Oh and I just figured out that if I right click I can select spell check and then I can correct my bad spellings. I had wondered where the spell check thing had gone

. And the bad jitter,ping,etc... keeps cutting out my internet radio, sad isn't it

shadenz

29 posts

Geek

#184015 14-Dec-2008 13:43

you should give some more info to help diagnose this. ie speedtests/brand or model of router/output of netstat /b.....

shadenz

29 posts

Geek

#184016 14-Dec-2008 13:46

judging by your post in this thread http://www.geekzone.co.nz/forums.asp?ForumId=65&TopicId=28804 I'd say your ping times are due to you having utorrent open

pistolpower

139 posts

Master Geek

#184053 14-Dec-2008 16:50

Can't you see my 1st jump? My 1st jump has like no ping, no jitter, no errors, no packet loss it is fine. Meaning that my router is working properly. However the jumps after my router have bad ping, high jitter, and some packet loss and errors. The trouble is at jump 2 and up. Jump 1 is my router. Jump one is fine. Utorrent is part of the internet. Utorrent should not cause WXC equipment to have bad pings. Anyways I will post another image later :D.

------------------------------------------------------------
Router is:WAG200G and it is brand new.
DSL Status:     Connected
DSL Modulation Mode:     G.dmt
DSL Path Mode:     Interleaved
Downstream Rate:     6560 kbps
Upstream Rate:     864 kbps
Downstream Margin:     12 db
Upstream Margin:     13 db
Downstream Line Attenuation:     34 db
Upstream Line Attenuation:     11 db
Downstream Transmit Power:     11 db
Upstream Transmit Power:     19 db
------------------------------------------------------------
Encapsulation:    RFC 2364 PPPoA
Multiplexing:     VC
Qos:     UBR
Pcr Rate:     0
Scr Rate:     0
Autodetect:     Disable
VPI:     0
VCI:     100
Enable:     Yes
PVC Status:     Up
------------------------------------------------------------
My network is fine. It is happending at WXC equipment.

Ping has droped a bit recently.

Oh and here is the settings im using to ping with.

Lorenceo

843 posts

Ultimate Geek

Trusted

#184056 14-Dec-2008 17:04

Of course your router is fine. It's connected to your computer at 100mb. Your internet connection however, isn't.
It isn't Xnets fault you are maxing out your internet connection 24/7 with torrents.
Turn utorrent off for an hour and make a phone call. See if it makes any difference.

On the off chance that it isn't you downloading affecting your VOIP and it's your exchange that is overloaded, other than ringing the help desk to tell them this problem exists, there's not much you can do about it.

Edit:
Tracing route to trademe.co.nz [202.162.72.2]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms WRT54GL [192.168.2.1]
2     1 ms     1 ms     1 ms 192.168.1.1
3    13 ms     9 ms     9 ms ip-58-28-15-31.wxnz.net [58.28.15.31]
4     8 ms    10 ms    10 ms ip-58-28-13-131.wxnz.net [58.28.13.131]
5    18 ms    20 ms    19 ms fe-0-0-0-wlg-core1.wxnz.net [58.28.8.5]
6    20 ms    19 ms    20 ms trademe.wix.net.nz [202.7.1.67]
7    28 ms    19 ms    20 ms www.trademe.co.nz [202.162.72.2]

Trace complete.

Nothing wrong with Xnets national network. It's their international capacity that is the current problem.

pistolpower

139 posts

Master Geek

#184057 14-Dec-2008 17:11

No I am not complaining about speeds. And mate im not maxing out my connection. My synch rates are far higher than that. What I am complaining about is the bad pings which affect my level of service. If their machines are going to cause bad pings then I will be unhappy. My networks fine. Its not a speed test. Im talking about pings. If im going to get 600ping national then everything is going to time out which it will. Oh and by the way I have capped utorrent at 60up/60down so no I do not think its bandwidth related.

Dude I know their national network is fine. I think its a problem at my exchange or some sort of line fault. And you are most likely not connected to my exchange. I been trying to say its the exchange dude. That is why their is jitter. Lol I rung someone up their a few days ago and they said to do some trace RTs and email them in. I do not think this is what they had in mind though lol. Was impossible to try and tell the dude it was the exchange lol. :(.

shadenz

29 posts

Geek

#184060 14-Dec-2008 17:15

Could you please run a speedtest here?

http://www.xnet.co.nz/speedtest/

I'm still not convinced by your argument.

Lorenceo

843 posts

Ultimate Geek

Trusted

#184062 14-Dec-2008 17:16

The Xnet network is not causing your bad pings.
Either your downloads are or your exchange is overloaded.
One of these problems you can do something about. The other, you can't.

pistolpower

139 posts

Master Geek

#184063 14-Dec-2008 17:21

Dude its the exchange. And if its WXC equipment in the exchange that is causing the faults then WXC can fix it. If it is telecomes equipment then telecom can fix it. Here is a picture of a speed test I just did to show you that their is alot of free bandwidth on my conenction.

And wait how do you know its not the xnet network. Are you implying that the xnet equipment inside my exchange is unbreakable and thus will never cause problems? Because im pretty shure that xnet equipment can break or not work properly. However it could also be the telecom equipment in the exchange that the xnet gear plugs into. I am not shure. It looks like their is a bottleneck somewhere though. Thats why my packets wait so long to get through.

sbiddle

29277 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

#184065 14-Dec-2008 17:23

First of all if you're going to download torrents 24/7 you need to understand about QoS and the throughput of your router.

Torrents will max out your connection which is why your internet radio drops out. If you don't want this to happen you're going to need to setup QoS to ensure this doesn't happen.

My pick is that your ping times could excessively high due to your router being maxed out with too many TCP connections for your torrents which is causing throughput issues. If you shut down your torrent software what are your ping times like?

shadenz

29 posts

Geek

#184066 14-Dec-2008 17:25

Looks more like the congestion is on your side than at the exchange.

Please connect only one PC with no p2p programs (or any active connections for that matter) running, reboot both PC and router and then re-run your ping tests.

Use start > run > cmd > netstat /b to verify there aren't any connections active, and make sure to reboot your router so it's not under any load from the other connections you probably had open.

pistolpower

139 posts

Master Geek

#184073 14-Dec-2008 17:36

Sigh... my router is not congested. I had another router a few days and that one was conjested. This new one works good. If my router was congested it would have showed up in those thousands of ping tests. The fact that I can ping (send packets and recieve them back) my router and get on average 0ping, no packet loss, almost 0 jitter (under 0.0) shows me my router is not congested. My router can be pinged as many times as I want and packets will go to the router and come back at 0 ping. That proves my router is not congested. However at the same time a packet going to the wxc network will have a ping with an average in the hundreds of ms. It clearly shows that xnets network or something inbetween is congested. So for those of you saying my router is congested you can stop it please.

Now their is a valid point that my connection could be congested. However if you look at that speedtest which I took just a while ago while I had Utorrent running, the pings going, and my music streaming you can see how much spare bandwidth I have. So you can not say I am running out of bandwidth when a speed test says that I have heaps left. So you to can stop saying that I have no bandwidth and its my fault with my p2p and stuff.

Now I pay for internet it should work. So I will not put up with a service that doesnt let me use p2p. I pay good money for this :(. My networks fine, I got plenty of free spare bandwidth and I got bad pings. I am not congested on my end.

shadenz

29 posts

Geek

#184076 14-Dec-2008 17:43

pistolpower, as stated in previous posts, the 100mb link between your PC and router is not congested, however you are congesting the WAN connection between your router and the internet with your downloads/uploads. your latency will vary depending on how you are using the connection.

please test with a clean connection as this is the easiest way of proving the issues you are seeing aren't due to utorrent or whatever programs you're running. obviously you can't figure this out yourself because you've made a thread about it so why not take some advice and listen to what people are saying?

sbiddle

29277 posts

Uber Geek

Moderator

Trusted

Biddle Corp

Lifetime subscriber

#184089 14-Dec-2008 18:27

As others have pointed out if you want to sort out this issue you need to perform some basic tests without any torrent software running.

The problem could be WxC - but based upon the fact you are running torrent software there is probably a 90% chance that it's your router causing these issues and not WxC. Your router only has a small low speed processor in it and if you're running torrent software with 1000's of concurrent TCP connections and you can easily max it out and the most common indicator of this is high ping times.

Niel

3267 posts

Uber Geek

Trusted

#184093 14-Dec-2008 18:47

shadenz: Please connect only one PC with no p2p programs (or any active connections for that matter) running, reboot both PC and router and then re-run your ping tests.

Note that closing a torent program and rebooting does not disable torrenting, neither does setting a speed limit in the torent client. One example is Metacafe which installs a torrent service which runs irrespective of having Metacafe open, paused, speed limited, or closed. This caused my brother a lot of problems with slow internet until I disabled the service. With torrenting software you simple have no control unless you know exactly what you are doing, and that is one reason for staying away from it.

You can never have enough Volvos!