After being on a chat with them for the past hour i am seriously wondering how they are even still operating. Can someone suggest a provider that actually provides customer support?
Kia Ora. I'm TOBi,
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human
One human team-mate coming right up. I'm just going to ask you a few questions.
You can say stop at any time to cancel
What do you need help with?
Setup or fix something
What type of account is your query about?
Personal
What service are we chatting about?
Broadband
What's your first name?
********
Great, now I need your email address
************
One human team-mate coming right up, wont be long
I'm connecting you to our customer care team now. They'll be with you in a minute, maybe even faster!
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
My name is Ryan
Hi Ryan,
Hello *******! How are you?
Im trying to setup an ID from the customer portal but it just errors out everytime
Creating an account in My Vodafone?
I can log in using my customer number but i cant create my own profile
"We note that you have logged in with your Account Number and Password.
Did you know there are increased benefits available to customers who create th
this one
https://customerzone.vodafone.co.nz/selfservice-customerzone/registration.jsf
Can I please have your account number so I can have a look for you?
*********
Are you still making a payment and using this account number?
yes, my fiber internet is on this
Because we have migrated most of the customers on the new system.
well it should be but it has stopped working today
You must have received an email notification about the new account.
i dont remember receiving one
For verification purposes, can you please provide me with your full name and complete address?
just the usual monthly email
**********************
Thank you. Please give me one moment while I have a look.
Im just searching back through my emails and i have only received the monthly bill for the past year
Do you have the latest bill?
yes
What is the account number indicated.
**********
Hold on please.
Thanks for waiting.
Are you using ******** as your password?
yes
Let me try from my end. Hold on please.
ok
Did you click on Add a New Account User?
Where is that, there is only a option to click on submit for me
From within my customer zone (signed in with the account number)
there is "click here to create your ID"
which is what i used, that took me to https://customerzone.vodafone.co.nz/selfservice-customerzone/registration.jsf
Just to confirm, you are aware that when you log in, it is already your profile.
Account details can be viewed from there.
Are you still there?
Yes but i need to use the account number to sign in with, when you read it says i can create a custom profile
"We note that you have logged in with your Account Number and Password.
Did you know there are increased benefits available to customers who create their own individual profile within this Customer Zone?
If you haven't already done so, completing your profile will enable you to take full advantage of the functionality available online, including managing your account(s) and services. You will also be able to create your own personalised Login ID and password, making it easy to remember your login details.
So going off that i am under the impression i can create a username that will link to my acccount number so i dont need to remember the account number
to sign in with every time
are you still there?
Yes.
What is happening from your end when you click on "Click here to create your ID"
I get taken to https://customerzone.vodafone.co.nz/selfservice-customerzone/registration.jsf
Is it not routing you to a page where you cacn fill out the form to indicate your preferred username?
https://customerzone.vodafone.co.nz/selfservice-customerzone/registration.jsf
yes, and everytime i fill that out it errors
I see.
I suggest that you try to log out and refresh the page or give it a try a little bit later.
I have been trying for over a week.....
What I am also thinking is because, as I have mentioned, we are migrating our customers to the new system.
Do you want to speak with the Sales team so they can create one for you and may also discuss the best value that we currently offer?
So when will someone contact me regarding this new system then?
From the sounds of it i have been forgotten
I can connect you to the Sales team right now so they can do it for you right now.
ok fine
Hold on please.
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
My name is Muzammil
Hi
Hi, how can i help you?
did the previous agent give you our chat history?
let me check.
because trying to copy and paste with a limit of 150 characters is going to be extremely painful
You want to create customer profile is that correct?
instead or remembering your account number?
Yes so i dont need to use my account number to sign in with everytime, he also said you have a new system which i havent been added to
please share your account number.
********
Let me connect the chat to the concerned team.
huh
you arent the correct team?
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
My name is Sajjad
Welcome to Vodafone. My name is Sajjad. How are you doing today?
could be better
you are the 3rd person i have been passed to
******** I'll try my best to make your day better.
ok, so are you setting it up now or am i still talking to the wrong team?
****** please allow me a moment while I read your previous interaction.
******* if I am not wrong you are looking for the new account and also when you login online you do not want to use the account number is that correct ?
the first guy said i wasn't in the new system
Let me check that for you.
In order to get the account verified, I will quickly ask you few security questions.
May I please know your full name ?
**********
Thank you, may I please know the address at which services are installed ?
************
Perfect! That matches our records. Thank you so much ******** for verifying the account.
******* I have checked and yes I can see that your account is in our old system.
Also to login online you need to use the account number and the password.
******* please do not worry, to get the new upgraded account for the broadband we have a dedicated Sales team over on chat.
They will help you in getting the account on the new system and to login online you will need email address and password.
******** are we still connected ?
sorry im at work as well
I understand that.
********* be rest assure, this time I will connect you to the correct department.
THey will help you in getting new account in our new system and also help you with best plans and offer.
-.-
Also with the new account you can login online with no account number.
I understand you have been transferred again and again. I do apologize for that.
******** I can get a call back arranged for you from our Sales team.
They will call you at your preferred time and help you with getting this resolved.
just transfer me
Do not worry, Our team will be able to see this interaction so that you do not have to repeat yourself.
Request you to please stay on line while they connect to you incase you get disconnect please do choose RECONNECT to jump back on chat.
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
My name is Shrutika
Hi ********* :)
hi
tell me is there something wrong with the account number
really?
"Do not worry, Our team will be able to see this interaction so that you do not have to repeat yourself. "
Really sorry for the inconvenience but all I can see is the chat from transferred associate regarding your account which is also not the whole chat
please help me with your query .
oh FFS
apparently you have forgotten about me and im on the old system
by the way you are the 4th person i have been passed to, its nothing personal just obvious that vodafone is slack
okay help me with your account number.
i have already given my account number name and address 3 times
surely that gets passed on
**********
yes I have your details
so looking at the account you need to update the plan nothing else
huh 2 of the previous guys said im not in the new system
and i cant create an id in the customer zone because of that
im happy with the plan im on
yes so to put you in new system we just need to renew your plan on unlimited fibre 100
actually you are on old plan which is going to stop infact has stopped
what do i get with this new plan? and how much is it?
your plan is 300gb fibre 100 which is limited
new plan is unlimited fibre 100 - 12 month term $82.99/month
W T F, thats a big price increase
you will get discount on this if your have a mobile number with vodafone
thats a extra $20 a month
im currently only paing $52.97 a month
okay no worries I can understand the price is a increase you can do one thing best is call on our customer care number and get transferred to retention so they will give extra discount
also there are plans with cheaper price
so i have to speak to a 5th person...
can you help me with your address once to see what is available at your location
-.-
**************
thanks
okay so only fibre is available at your place
so your telling me i have to speak to a 5th person now
do not worry will transfer to the retention team will tell them about query just stay connected
******CNX needs to upgarde from CLR to SBL , also plans needs to be updated - acc number ******** . Please help cnx with plan and less price , cnx is lareday on fibre
Note to transferred associate*****************
please stay connected as I transfer you
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
Thanks for your patience. Please keep this chat open and we'll be with you as soon as we can
You can find helpful info and videos on how to set up your modem or Wi-Fi and setting up your TV on our website
My name is Amar
Hello, Amar here from Consumer Retention. How can i help you today?
hi person number 5
did the previous person send my details through
just give me a quick minute, let me check that.
I am really sorry i didnt get full chat history, i am assuming you have been transferred to retention team so you have to disconnect some services.
f c k this, 5 people and i have to repeat myself every time
good bye
worst customer service ever
do you have a manager?
surely someone can see this chat history, i certainly can at this end
Just quickly breif me with the issue i will fix it for you,
I am sorry but managers are available only on call
fine i will call later
You can tell me ?
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