[WXC/VFX] If you have a problem, raise a new ticket with xnet!

Forums › One New Zealand (including Vodafone, WxC, Farmside) › [WXC/VFX] If you have a problem, raise a new ticket with xnet!

jermsie

302 posts

Ultimate Geek

#28941 16-Dec-2008 20:57

I say this because it seems the most logical course of action in making World Exchange aware of all the problems and how us, the customers are affected.
Sure, World Exchange know when their network has issues but they may not be completely aware how irritating, inconvenient and downright poor the frequent disconnects and frankly, sub-standard evening internation speeds are to the PAYING customers are.
VFX, HSI/Fusion are not free deals being handed out, we're actually paying money to a company which is claiming to have an excellent service, so I believe we deserve a bit more.
So...if you have a problem with HSI/Fusion, raise a ticket with xnet stating your problem and we could come out better off.

– J

Tizza5

51 posts

Master Geek

#184787 17-Dec-2008 15:35

Yeah hi...WorldxChange, please could you log a fault to get your internet to stop dropping out and also could you increase the international speed of your broadband....thank you.

Yeah, that will do it!

createcoms

18 posts

Geek

#185016 18-Dec-2008 17:59

Tried that.....they just start ignoring you. There seems to be an attitude of "trust in our superior knowledge or STFU"

You know it's especially bad when you offer to buy them a $$$$$$ P2P caching server and they don't bat an eyelid.

Malks

2 posts

Wannabe Geek

#185169 19-Dec-2008 16:41

p2p caching?
are youserious ?

createcoms

18 posts

Geek

#185175 19-Dec-2008 17:03

http://www.peerapp.com/products-ultraband.aspx

Malks

2 posts

Wannabe Geek

#185181 19-Dec-2008 17:33

what sort of stuff would you possibly cache?

createcoms

18 posts

Geek

#185193 19-Dec-2008 18:59

You don't choose - it hashes the actively shared content and caches based upon whats popular. This has the side effect of letting the ISP off the hook for the large chunk of copyrighted material that would end up being cached. Vodafone (previously iHug) already employs a similar caching box.

jermsie

302 posts

Ultimate Geek

#185306 20-Dec-2008 13:40

That just sounds risky for the ISPs who employ that.

– J

Quic Broadband

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createcoms

18 posts

Geek

#185325 20-Dec-2008 15:41

No, there are safe harbour provisions for ISPs that protect them legally from users actions and because of the manner in which the caching box works the ISP is protected under these same provisions.