With the high winds in Wellington over the last few days, the strain relief on the HFC cable running from the street into the house has broken. The wire that loops around the hook has broken. It's a poor design because if is a simple single strand of wire (unlike the stranded cable that attaches the Fibre, which is much more durable).

I did a chat with Vodafone but the person wanted to charge me $99 for a serviceman to come and fix it. 

I'm rather annoyed at this because it broke less than two years ago and Vodafone has previously sent someone to fix it.  That earlier repair was done at no charge because we used to have the 'wiring maintenance' fee on our monthly bill, but we don't have that anymore because they migrated us away from T-box earlier this year. So it is obvious that the earlier repair was not 'fit for purpose' to have failed again so quickly.

But as the first point of clarification, does anyone know who is responsible for the above ground HFC cable before it reaches the connection point on the house? Is it the customer or Vodafone? The terms of service are silent on this topic. 

Thanks