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407 posts

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Topic # 28976 17-Dec-2008 23:10
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Hi all,

Recently my Nokia 6288 fell out of my pocket and the screen was cracked. Luckily a friend of mine had their old one but the outer casing was damaged so I that screen in the casing to find my original mainboard's keypad was stuffed.

Basically my current situation is I have my casing but with all new guts inside (LCD and Mainboard)

What I would like to know is why hotlink will no longer work? I get the txt saying my model is not supported? I rang VF customer service and paid $1 to listen to some lady try and make some bull**it up. /rant

Anyway I have the latest firmware and have no idea why this will no longer go? Hotlink is such a handy feature I havn't used a top up card in the past year or so.

Cheers
Chris

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  Reply # 184894 18-Dec-2008 05:03
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Hi Chris,
Vodafone has to test all handsets for compliance with banking standards before allowing access to Hotlink.   The handset IMEI is used as the identifier to screen approved models. 


Sometimes handset manufacturers make IMEI changes within the same model type.  Vodafone tries to maintain a full database of all IMEIs for models approved for use with Hotlink, but sometimes it just isn't possible to capture all IMEIs used by the manufacturers.


Can you please tell me your IMEI? ( just enter *#06# on the handset)  I can then check why it's not on the database and hopefully get it added.


Regards
Hamish
Vodafone NZ




Hamish

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  Reply # 184900 18-Dec-2008 07:21
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As above

Maybe the same model but different TAC code (first 8 digits of IMEI)

John

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  Reply # 184901 18-Dec-2008 07:40
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sansom: Can you please tell me your IMEI? ( just enter *#06# on the handset)  I can then check why it's not on the database and hopefully get it added.


Please make sure you send a PM - do not post your IMEI in public.




Phil Gale
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Red Jungle
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  Reply # 184922 18-Dec-2008 10:01
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Any chance we're going to see hotlink support for the iPhone added? I really miss the hotlink I had with my Treo..




Red Jungle: we make fantastic software

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