Wireless Broadband Next month ....

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Axeman480

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#290254 29-Oct-2021 20:24

Is this the standard Vodafone response for copper retirement? Thought there was a 6 month notice and fibre had to be available in area first ?

I'm quite happy on my current 70/12Mbit VDSL service for $63 per month from Vodafone and no intention of changing to wireless, considering fibre is available in Dec 2021.

Sounds like a customer grab away from Chorus.

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#2803867 29-Oct-2021 20:26

Do not move off VDSL if you don't have access to Fibre yet!

Pick another ISP

RunningMan

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#2803868 29-Oct-2021 20:30

Sounds like really good value. Nothing quite like paying $10 more for a lesser service. /s

Handle9

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#2803871 29-Oct-2021 20:50

Call them and tell them no. If they refuse get a new ISP.

coffeebaron

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#2803921 29-Oct-2021 22:23

Get one or two Vodafone TVs and stick them on the unlimited 4G connection and leave them on 24/7 :)

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tim0001

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#2804060 30-Oct-2021 09:43

These kinds of marketing practices have not gone unnoticed by ComCom. There has been an open letter written, feedback sought, and new industry guidelines are to be published in the next week or so.

Details here.

sbiddle

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#2804062 30-Oct-2021 09:50

Do you have an analogue landline? If so you could be being proactively moved because of the NEAX shutdowns rather than there being any ulterior motive.

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cyril7

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#2804064 30-Oct-2021 09:57

Considering fibre is due shortly and currently you have a reasonable VDSL connection, if I was to receive this letter I would commence an immediate cancellation process and move to another provider who was not so arrogant to claim 4g was the future while I have fibre options.

Cyril

decibel

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#2804126 30-Oct-2021 10:29

They have sent these letters to people in Carterton as well. I rang up and cancelled the transfer without any problems.

This is just another example of why I wouldn't recommend Vodafone to anybody.

HOWEVER - I have to admit that I don't know anyother ISP where the CEO is on Geekzone.

richms

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#2804127 30-Oct-2021 10:36

I really think vodafone are doing themselves an own goal with the wording of these letters to people not being clear that its vodafone who are going to stop selling the copper service to the customer.

Richard rich.ms

quickymart

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#2804131 30-Oct-2021 10:52

decibel:

They have sent these letters to people in Carterton as well. I rang up and cancelled the transfer without any problems.

This is just another example of why I wouldn't recommend Vodafone to anybody.

HOWEVER - I have to admit that I don't know anyother ISP where the CEO is on Geekzone.

Other RSP's don't need to have their CEO on Geekzone to get things done. The staff you speak to action your request and it just gets done.

While I think Jason does a commendable job, my view is he shouldn't need to. The staff that answer the phones should just take care of your request/fault/whatever, end of discussion, not need to get the CEO involved :)

RunningMan

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#2804134 30-Oct-2021 10:57

The letter says you will be paying less, yet it is $10 more expensive. That is factually incorrect and likely to mislead customers. People will read that, think they will be paying less (because that letter clearly says so), and end up being charged more - for a product that is arguably inferior - higher latency and greater variation in throughput and latency. Sure, peak throughput under ideal conditions may be higher, but that isn't usually a good measure of user experience.

While saying copper lines are designed for a voice service 100 years ago is technically true, the unstated inference is that you can't get a decent internet connection over it. 70/12 that the OP has over VDSL beats some fibre connections.

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sbiddle

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#2804217 30-Oct-2021 12:15

decibel:

They have sent these letters to people in Carterton as well. I rang up and cancelled the transfer without any problems.

This is just another example of why I wouldn't recommend Vodafone to anybody.

HOWEVER - I have to admit that I don't know anyother ISP where the CEO is on Geekzone.

These types of letters are going out nationwide to people who have a copper connection with a voice line. Vodafone are trying to move everybody off the NEAX's well before the remainder are shut down next year.

coffeebaron

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#2804219 30-Oct-2021 12:17

Does Vodafone also limit their fixed wireless to 30Mbps like they do RBI?

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decibel

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#2804222 30-Oct-2021 12:24

sbiddle:

decibel:

They have sent these letters to people in Carterton as well. I rang up and cancelled the transfer without any problems.

This is just another example of why I wouldn't recommend Vodafone to anybody.

HOWEVER - I have to admit that I don't know anyother ISP where the CEO is on Geekzone.

These types of letters are going out nationwide to people who have a copper connection with a voice line. Vodafone are trying to move everybody off the NEAX's well before the remainder are shut down next year.

Yes but VF doesn't have to LIE about the reasons for the letter, nor BS about the wonderfully better service over 4G.

tim0001

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#2804229 30-Oct-2021 12:58

It must be a good cost saver for VF to move customers off the NEAXs early. They are being very proactive.

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