No 3G data in Rivershead (west Auckland), voice ok, 4G ok, 5G ok

Forums › One New Zealand (including Vodafone, WxC, Farmside) › No 3G data in Rivershead (west Auckland), voice ok, 4G ok, 5G ok

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#290379 7-Nov-2021 16:26

Before I lower myself into the hell that is Telco tech-support, has anyone come across this before?

Was it something that you could self-solve or was it network related?

When I'm in the area, I get weak 5G and weak 4G (1 bar) - data works great whilst attached. 3G for the most part doesn't. I can make phone calls, send SMS etc... just no data.
Sadly there is no way on the iphone 12 to force 4G only.

Restarted my phone, reset network settings and appears to impact multiple devices...no change.

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#2808927 7-Nov-2021 16:31

Reminds me of this thread https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=285803

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#2808928 7-Nov-2021 16:33

It wouldn't surprise me if it was overloading, there were a lot of folks picking strawberries in the area (wearing face masks, of course).

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#2808929 7-Nov-2021 16:33

3G packet switch must be dead will pass this thread onto my old work mate in VodafoneNZ

Save you getting told you must need a new SIM card

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#2808938 7-Nov-2021 16:44

I find that this is the norm for 3g on vodafone. Really sucks that they have not pushed the 4g coverage out to the same levels as 3g so that this keeps happening.

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#2808941 7-Nov-2021 16:49

Can you get the cell ID?

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#2808945 7-Nov-2021 16:56

I don't have the serving ID, but the strawberry farm-shop we were at was 340 Riverhead Road. Hopefully that will be enough to ID the likely serving cell.

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#2808958 7-Nov-2021 17:26

richms:

I find that this is the norm for 3g on vodafone. Really sucks that they have not pushed the 4g coverage out to the same levels as 3g so that this keeps happening.

3G around here on ChCh works fine for the most part when it does eventually drop to 3G. It's just some of the wop wops really do have either sporadic 3G coverage or good coverage but nothing works(looking at you West Melton and it's not just limited to Voda either).

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#2808961 7-Nov-2021 17:55

The day 3G is turned off the better

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#2808967 7-Nov-2021 18:08

Linux: The day 3G is turned off the better

I dont understand why with 700MHz available for 4g it would ever have situations where 3g fallback happens.

I started down the road of complaining to vodafone about only 3g and no data at the mall and gave up when they wanted to swap my simcard out. Have not been to the mall in forever so no idea if its fixed as I just use a different supermarket instead.

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#2808970 7-Nov-2021 18:34

richms:

Linux: The day 3G is turned off the better

I dont understand why with 700MHz available for 4g it would ever have situations where 3g fallback happens.

I started down the road of complaining to vodafone about only 3g and no data at the mall and gave up when they wanted to swap my simcard out. Have not been to the mall in forever so no idea if its fixed as I just use a different supermarket instead.

The problems a bit bigger than this and it's down to the logic. I am in range of 3 separate towers all with the full bands of 4G and 3G. The elevator in my apartment will make any phone switch towers and you have a 50/50 chance it will not pick the obvious 700MHz which would connect just fine and be much more stronger then the lowly 900MHz 3G(iPhones are notorious for switching down technologies to maintain a stronger strength for voice and sms but your speeds suffer greatly(and call quality)).

If you have VoLTE(and it's extremely reliable... I'm doing some testing with my POCO F3 and locking to 4G only is not an option... I think) you could honestly just lock your phone to 4G only and be away laughing(as long as you have a phone that supports every 4G band we have here in NZ) in 80% of places.

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#2808983 7-Nov-2021 18:55

I have my phone set to 4g only mostly and dont have volte, because I dont use the voice service and when I have forced it on in the past it broke SMS which I do need.

But the falling down to 3g and not having data is IMO indicative of a broken network and needs to be sorted out. If it cannot provide service on those carriers that its transmitting then its a fault. Either turn them off if they're broken so that phones show no service or will stay on the 4g, or fix them so they work.

Swapping sims out is just a delaying tactic like copper ISPs used to get off calls by promising line tests that took 24 hours and pushing changes thru that would solve nothing but took time to provision.

Richard rich.ms