Urgent Help Required Gettin A Problem Sorted With Vodafone

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Bananabob

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#290432 11-Nov-2021 13:39

Is there someone at Vodafone who can help us sort out a problem with the disconnection of a copper line and transfer of the number to the wireless system?

Require this urgently as 93 year-old MIL will have copper withdrawn today and the technician could not install the wireless system as Vodafone did not supply the Wireless Broadband box.

Inphinity

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#2811105 11-Nov-2021 13:42

Have you tried calling Vodafone? That may be faster, given the urgency of your request

Bananabob

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#2811106 11-Nov-2021 13:44

Quicker?! You have to be kidding my wife has been on the phone to them for 45 minutes and is getting the usual run-a-around!

boosacnoodle

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#2811137 11-Nov-2021 14:45

Is this for medical reasons or do they have any medical issues? If so, you can raise a medical escalation.

Bananabob

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#2811138 11-Nov-2021 14:52

boosacnoodle:

Is this for medical reasons or do they have any medical issues? If so, you can raise a medical escalation.

The problem is getting someone in Vodafone to actual accept responsibility and make it happen. None of the people my wife talked to on the phone could do anything or pass her on to someone who can. It appears that each unit in Vodafone acts as a silo with no information about what the other units are doing and has no way of getting to the information held in each other units database. Not one of them was able to solve the issue.

quickymart

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#2811178 11-Nov-2021 16:30

Welcome to Vodafone customer service, sadly this is par for the course with them at the moment.

One way to get results is to ping their CEO on here, he's quite responsive to messages: @JasonParis

JasonParis

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#2811197 11-Nov-2021 17:01

Bananabob:

Is there someone at Vodafone who can help us sort out a problem with the disconnection of a copper line and transfer of the number to the wireless system?

Require this urgently as 93 year-old MIL will have copper withdrawn today and the technician could not install the wireless system as Vodafone did not supply the Wireless Broadband box.

Very happy to help. Just drop me an email with the details to jason.paris@vodafone.com and I'll get right onto this.

Cheers

Jason

Jason Paris

Dell

Shop now for Dell laptops and other devices (affiliate link).

Bananabob

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#2811199 11-Nov-2021 17:03

quickymart:

Welcome to Vodafone customer service, sadly this is par for the course with them at the moment.

One way to get results is to ping their CEO on here, he's quite responsive to messages: @JasonParis

I take it that the "@JasonParis" is a ping?

Bananabob

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#2811202 11-Nov-2021 17:11

JasonParis:

Bananabob:

Is there someone at Vodafone who can help us sort out a problem with the disconnection of a copper line and transfer of the number to the wireless system?

Require this urgently as 93 year-old MIL will have copper withdrawn today and the technician could not install the wireless system as Vodafone did not supply the Wireless Broadband box.

Very happy to help. Just drop me an email with the details to jason.paris@vodafone.com and I'll get right onto this.

Cheers

Jason

Thanks Jason my wife will be emailing you with the details.

Oblivian

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#2811232 11-Nov-2021 19:49

Heh. Was speaking to someone yesterday from Christchurch in same boat walking around with on hold music playing on speaker for a good while.

Was moved to VOIP without warning. However not actually sent (or had one onsite) a router to be able to do VOIP/POTs out.

Call diversion was requested while sorted. However never worked. Turns out agent Ballsed up transposing the mobile number between one of the many team transfers to arrange the divert.

Never thought to actually call back saying it was invalid number, please confirm. So took a a good while for the 'where's my diversion' call to be answered and go to the right team/be understood.

Funny enough, was none too impressed.