Need help - Vodafone TV hard reset not working

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vinc123

2 posts

Wannabe Geek
+1 received by user: 1

#290658 25-Nov-2021 20:45

Hi everyone

I recently purchased a VTV unit off trademe, and it was working fine except that the seller hadn't removed the device from their account. At this stage I could watch TV on it but obviously had no control over subscribing to new stuff as it was under their account.

They have now removed it, and I want to activate it so that I can watch Sky on it, but I am struggling with the hard reset process and hopefully someone can help me!

I have followed the instructions online: power out, HDMI in... power in... hold reset button when vodafone icon appears... wait for icon to reappear --> but it never reappears and the box just keeps cycling from off to a black screen and then off again. If i release the reset button, the device starts, I can put in my wifi password, and then it says "error, this device needs to reset". I have repeated this 5-10 times and results are the same!

Can anyone help me or is it stuffed?

TIA.

Rickles

3107 posts

Uber Geek
+1 received by user: 445

Trusted

#2820500 28-Nov-2021 12:04

The "reset' needs to be done at Vodafone's end ... I had to do this some months ago.

I can't remember if I called them or used the online Chat, but they jiggled their end and away it went.

Linux

12173 posts

Uber Geek
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Lifetime subscriber

#2820565 28-Nov-2021 13:12

You should of purchased a Gen2 unit Vodafone own the Gen1 units and they need to linked to a Vodafone fixed line account to work

vinc123

2 posts

Wannabe Geek
+1 received by user: 1

#2820581 28-Nov-2021 14:20

Thanks both. I have a gen2 unit, it was working fine I just needed the account to be in my name so I could get sky. I'll give Vodafone a call and see if I can get them to reset it at their end! Fingers crossed 🤞