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1623 posts

Uber Geek
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Topic # 29077 22-Dec-2008 10:02
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I am another unhappy customer, my paper bills have stopped coming and I cant login to the account information online.  So I am relying soley on 777 to tell me how much I owe.

 

When i ring up it says:

 

"Total amount due from last bill is $56.00"  Unbilled balance is $0.86"

Now last time i could log into the online system my account was debt free.  Folloowing 777 now im not so sure???  Do I owe this amount on my account??

 

PS anny one know of issues with 027's loggin into the online area?  I have had my password my password reset multiple times but still it says wrong password


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96 posts

Master Geek


  Reply # 185633 22-Dec-2008 10:19
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Hi

Unbilled balance  -- is the amout you spend since the last bill was issued.

so in your case your last month bill is 56.00, and this month you have spend $0.86 on calls and it will be billed in your next billing cycle (sometime next month)


I think the info above is correct for vodafone account customers (not sure about prepay)



1623 posts

Uber Geek
+1 received by user: 275

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  Reply # 185702 22-Dec-2008 16:16
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Yes I am an on account customer.  My question is the feedback from vodafone is not clear, have I paid the amount ie. is it due or not??

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