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3395 posts

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Topic # 29098 23-Dec-2008 12:54
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Hey Everyone,
Now the phones have been sorted I have been asked to get a fax setup too. We are using trixbox so no voicemail on our lines but when I try to sign up to the fax service via viewbill it talks about voicemail. Can we get it to just email us as TIFs without setting up voicemail at xnet on our voice lines?





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49 posts

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  Reply # 185808 23-Dec-2008 13:03
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No. You need voicemail and a DDI to have the fax service enabled.

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  Reply # 185810 23-Dec-2008 13:11
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If you have a trixbox and you've allocated a DDI (DVX) then why not just route thee call to a Fax Modem? that would save the extra $5.00 PM for VM and $%.00PM for F2E?
Sure, setting it up is not so straightforward and if either box falls over (fax server or trixbox) then people can't fax you. Using the WxC fax to email means you've got a bit more reliability. Especially when it comes to too much jitter on the SIP line.

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  Reply # 185847 23-Dec-2008 19:09
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Trixbox can receive and email faxes anyway - just setup fax DDI's or turn on fax detection.  You can have them come in as TIFF's or PDF's.



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  Reply # 185919 24-Dec-2008 10:10
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The problem is we don't have any spare DDIs. Basically we have 3 offices around the country that connect into the main Auckland branch via VPN to the trixbox. Each has it's own VFX line thus we only have 3 numbers. When I went into viewbill it seems as if it would allocate us a new number for this fax service which is $5 a month compared to $11 a month for a VFX line purely to do fax.

What would be ideal is if we could have a single DVX trunk with say 5 numbers (including our 3 current ones, 2 of which have been ported from Telecom). So we would have a spare number for our fax. I'm not sure if this is possible though?





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  Reply # 185923 24-Dec-2008 10:20
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You can have a single DVX trunk and this is probably the better way to do it as you can share the available lines across all your handsets.  The only problem would be since you only have 3 VFX lines now, DVX will end up costing you more as it becomes cost effective at around 4-5 lines (depending on features you want).
The other option is just to add those $5 secondary fax numbers which would probably work well for you.

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