Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


46 posts

Geek


Topic # 29237 30-Dec-2008 11:13
Send private message


I have found a black spot, no coverage at all.
this spot is one end of the westfield mall in lower hutt.

there are three vodafone sellers in the mall, none of them seem to care, they have good service in the shop.

we are not talking about lack of 3G we are talking "NO SERVICE"

the mall managment told me to talk to vodafone.
vodafone tell me that its in a building so nothing they can do.


I like to shop a the mall, I need to have cellphone coverage for my work.



your thoughts??

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 186650 30-Dec-2008 11:25
Send private message

How often do you go stand in this spot with no coverage

27065 posts

Uber Geek
+1 received by user: 6509

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 186655 30-Dec-2008 11:57
Send private message

This is well known..

Coverage inside the mall has been terrible since Vodafone changed the sectorisation of the site when they installed their 3G gear a few years ago. Now none of the 3 sectors of the site (which is located above Noel Leeming across the road) actually face the mall. Coverage in the bottom floor at the Woolworths end (incl Woolworths) is either non existant or 1 signal bar. It's not just 3G coverage - there is no GSM either.

It was rather ironic that when Vodafone launched their 3G network they had a promo stand where you could play with the phones. They had to relocate this from it's original location to upstairs since none of the phones worked!

901 posts

Ultimate Geek
+1 received by user: 44

Subscriber

  Reply # 186664 30-Dec-2008 12:59
Send private message

Surly issues like this can be easily fixed as there is a site across the road. Can you not adjust the panels on the site or add one to provide a stronger signal. Why are malls and shopping centres not well covered by vodafone? Lots of people go there to shop should be important to them provide a good service. Bet the voda shops have micro cells.       




46 posts

Geek


  Reply # 186665 30-Dec-2008 13:07
Send private message

johnr: How often do you go stand in this spot with no coverage


its not a spot so much as 10% of the mall.



1315 posts

Uber Geek
+1 received by user: 75

Trusted

  Reply # 186698 30-Dec-2008 17:05
Send private message

Really.... 10% you say...... That seems odd, the only place I get NO coverage is in Woolworths, while everywhere else downstairs at that end of the mall is marginal, its still enough to hold and receive a call.

ajw

1420 posts

Uber Geek
+1 received by user: 127


  Reply # 186700 30-Dec-2008 17:27
Send private message


Have advised Vodafone on numerous occasions concerning bad coverage in Queensgate. Including spotty GSM 900 coverage.
Due to  the high amount of pedestrian traffic that goes through this mall you would have thought Vodafone would have done something to improve it.



46 posts

Geek


  Reply # 186722 30-Dec-2008 19:02
Send private message

Jeffthechef: Really.... 10% you say...... That seems odd, the only place I get NO coverage is in Woolworths, while everywhere else downstairs at that end of the mall is marginal, its still enough to hold and receive a call.



from national bank draw a line accross to the wendys.
and up one level , in much of that food court, nandos.


38 posts

Geek


  Reply # 186750 30-Dec-2008 22:07
Send private message

johnr: How often do you go stand in this spot with no coverage

It's definitely not just a "spot" but a significant part of the shopping mall, and has been like this for ages. Zero coverage we're talking (or not!). Vodafone please sort this out soon for your customers and get some coverage in there - either with or without involvement from the mall owner.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 186753 30-Dec-2008 22:27
Send private message

maddygp:
johnr: How often do you go stand in this spot with no coverage

It's definitely not just a "spot" but a significant part of the shopping mall, and has been like this for ages. Zero coverage we're talking (or not!). Vodafone please sort this out soon for your customers and get some coverage in there - either with or without involvement from the mall owner.
its not quite that simple hardware would have to be installed in the mall and you think any carrier can do this without permission from the building owner. How many cell sites have you deployed?

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 186754 30-Dec-2008 22:32
Send private message

Im not going to be drawn into a debate about this its not as simple as moving panels on excisting hardware alot of work and money would need to be done. Its a blackspot in the area of the mall this is where section 3 comes into the t &c's.



46 posts

Geek


  Reply # 186805 31-Dec-2008 11:59
Send private message

johnr: Im not going to be drawn into a debate about this its not as simple as moving panels on excisting hardware alot of work and money would need to be done. Its a blackspot in the area of the mall this is where section 3 comes into the t &c's.




I am not trying to say that Vodafone have a legal requirment to give me service any place i ask.
if there was a dead spot in the barthroom of the lower basemenet then i dont expect anyone to care.

my point is that this is a good chunk of the largest mall in lower north island.

I am sure that there is a way a "filler" (or what ever they are called) site can be setup.


137 posts

Master Geek
Inactive user


  Reply # 186808 31-Dec-2008 12:39
Send private message

Just one of many reasons to steer clear of the Hutt Tongue out



46 posts

Geek


  Reply # 186850 31-Dec-2008 17:57
Send private message

brentbart: Just one of many reasons to steer clear of the Hutt Tongue out


nothing wrong with the hutt......

21466 posts

Uber Geek
+1 received by user: 4362

Trusted
Subscriber

  Reply # 186959 2-Jan-2009 01:30
Send private message

Downstairs at the glenfield mall has being dire for vodafone for years - step into countdown - no signal, half of the foodtown has no signal, step into any of the shops downstairs - no signal.

Funnily enough when shopping at countdown last time I saw that no service has being replaced with sos calls only - same as I get in the middle of the road up at highbury often, and thats on a GSM handset to totally ignoring telecoms hopeful coverage in the area too.

Really its inexcusable for such a large public area to have no service from the company that likes to advertise falsely about their massive coverage.

Funilly enough there is supurb 3g coverage in the vodafone shop, and as you go away from it, it gets worse and worse...




Richard rich.ms

131 posts

Master Geek
+1 received by user: 1


  Reply # 186967 2-Jan-2009 08:36
Send private message

I understand that Voda have installed mini-repeaters at Voda-affiliated shops in several malls, as without cellular coverage it is understandably harder to sell the service to the punters.
I don't believe TNZ has as many "shop-level" repeaters, as they prefer to try to cover as much of a shopping mall as possible, albeit at greater expense. 
I would keep complaining to the mall management, rather than Voda directly - as Voda will probably take much more notice of an eventual request from the mall business, and it makes the installation of a system easier if the owner is already on board.
Good luck.

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.