Vodafone offer problem ...

Forums › One NZ (including Farmside) › Vodafone offer problem ...

GeekGuy

597 posts

Ultimate Geek
+1 received by user: 83

#293035 23-Dec-2021 11:07

Can anyone help with a dispute that I have ?

Long story short, what was said in the sales speech to stay on for 12 months is not being delivered, only 2 of the 3 items is going through.

The people we have spoken to have twice said they will get back to us but have not even bothered.

The wife is happy to just go along with it but I am brassed off, I want to move our mobile and broadband to somewhere else.

RunningMan

9186 posts

Uber Geek
+1 received by user: 4839

#2837280 23-Dec-2021 11:29

Flick a message to @jasonparis (VF NZ CEO) who will likely be able to get someone to sort it.

GeekGuy

597 posts

Ultimate Geek
+1 received by user: 83

#2837641 24-Dec-2021 10:27

RunningMan:

Flick a message to @jasonparis (VF NZ CEO) who will likely be able to get someone to sort it.

I think he may be away on holidays or extremely busy .

I will post in here what happened and get other peoples opinions.

Last Thursday 16/12/2021 I contacted Vodafone about getting the SuperWifi for home and the Sales/Retention team member told me it can only be done on a 24 month contract.
My wife and I did not want to be bound to a long contract for 2 years.
The Sales guy then came back with offers of $93 Broadband a month (for 12 months) and 250 std minutes, 50 txts to 20 destinations plan for each of our 2 mobile phones.
We were then offered $100 credit for our account and then shortly after $200 credit into our account if we signed for 12 months which I thought was pretty good.

I told him that I would be happy with a 12 month contract with the SuperWifi included and after a while, the Sales/Retention team member said he will give us the SuperWifi on a 12 month contract.

He pretty much put us on the mobile plan then and there and said we will get an email with a lredeem link for the SuperWifi in 3 days time (around the 21st, 22nd of December).
When we received the email and when we clicked on the link to redeem for the SuperWifi, we get a "Something went wrong" and "No eligible broadband services" message.
We phoned Vodafone again about the message and they then said we can only get it on a 24 month contract and not a 12 month contract.
My wife is from a culture where you do not "rock the boat" or argue and said she was happy with the broadband deal they have given us basically, while I am not happy with the original deal being
reneged on.

I told my wife Skinny have 3 months free for a 12 month contract ( I missed the 6 months free offer) which is still cheaper then the Vodafone broadband offer.

They have twice said they will contact us back about the deal but never have.

What are my options when Vodafone are fobbing me off ?

alasta

6889 posts

Uber Geek
+1 received by user: 3363

Trusted

Subscriber

#2837702 24-Dec-2021 10:50

Send them written notice that they are in breach of contract and you are terminating it accordingly. Include brief unemotive bullet points to summarise your experience.

Then find another provider.

NickR1

92 posts

Master Geek
+1 received by user: 114

One NZ

#2837753 24-Dec-2021 12:11

GeekGuy:

..

We phoned Vodafone again about the message and they then said we can only get it on a 24 month contract and not a 12 month contract.

Hello,

Apologies for this mess. While this scenario is largely beyond my knowledge, I don't think this is correct. The product should be redeemable on open term or 12 month term contracts.

This could just be a case of our systems not cascading the correct plan down the chain (which then allows the redeem link to work).

I'm happy to take a look to the best of my ability if you DM me the details.

MadEngineer

4591 posts

Uber Geek
+1 received by user: 2570

Trusted

#2837761 24-Dec-2021 12:25

alasta:
Send them written notice that they are in breach of contract and you are terminating it accordingly. Include brief unemotive bullet points to summarise your experience.

Then find another provider.

100% this.

Also if Vodafone ever promise they will call back ask them how often they pull that lie because it absolutely is.

You're not on Atlantis anymore, Duncan Idaho.

GeekGuy

597 posts

Ultimate Geek
+1 received by user: 83

#2837764 24-Dec-2021 12:32

NickR1:

GeekGuy:

..

We phoned Vodafone again about the message and they then said we can only get it on a 24 month contract and not a 12 month contract.

Hello,

Apologies for this mess. While this scenario is largely beyond my knowledge, I don't think this is correct. The product should be redeemable on open term or 12 month term contracts.

This could just be a case of our systems not cascading the correct plan down the chain (which then allows the redeem link to work).

I'm happy to take a look to the best of my ability if you DM me the details.

Message sent and thanks for taking the time to look into it :)

HP

Shop now for HP laptops and other devices (affiliate link).

quickymart

14940 posts

Uber Geek
+1 received by user: 13954

ID Verified

#2837798 24-Dec-2021 13:19

MadEngineer: Also if Vodafone ever promise they will call back ask them how often they pull that lie because it absolutely is.

My guess, at least daily, and probably several times.

yitz

2239 posts

Uber Geek
+1 received by user: 594

#2837891 24-Dec-2021 14:47

Considering the way the SuperWifi redemption offer is structured I doubt it will be offered on anything less than a 24 month contract. Obviously there is confusion between being on a plan with SuperWifi eligbility (which doesn't really mean much alone) and redemption itself (putting yourself on the hook for 24 months 'paying it off' via eligible plan otherwise directly paying the instalments).

scuwp

3927 posts

Uber Geek
+1 received by user: 2510

#2837964 24-Dec-2021 15:26

No way in hell they were going to give me Super WiFi on anything less than a 24 month contract! I would be surprised if this dropped to 12 months. On my last renewal (about 2 months ago) they could offer me nothing special on anything less that 24 months. I just went on their open plan because it was cheaper and brought some second hand Deco X20's.

I always get them to confirm the offer in writing, and usually they do.

Lazy is such an ugly word, I prefer to call it selective participation

GeekGuy

597 posts

Ultimate Geek
+1 received by user: 83

#2837972 24-Dec-2021 16:06

All sorted now.

A big Thank You goes to NickR1 for taking the time to look into it and to sort things out.