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Behodar

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#293183 4-Jan-2022 19:42
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Hi all,

 

Another Christmas break and another being roped in to help with family tech problems! I've never touched SIP before so I'm in a bit over my head, but I promised I'd at least ask.

 

My parents have ended up with a Grandstream HT801 ATA and are trying to get Vodafone's voice service working with it. Basically this has been a process of "copy the settings from the Huawei box" and this is what they've ended up with:

 

 

However, under the Status tab, this gives a "Registration" status of "Not Registered". There is also a "Provision" status of "Not running, Last status : Downloading file from url" and it doesn't get past that step even after an hour or more. Any suggestions on what could be wrong here?

 

I wonder whether "Primary SIP Server" should be something else, although we tried sip01a.voip.vodafone.co.nz and it didn't seem to help. The Huawei has a "SIP domain" of vodafone.co.nz but I'm not sure whether this is the same thing.

 

Also, we wondered about "Prefer Primary SIP Server" as it sounds like the primary server should be preferred (after all, it is primary!) but No was the default setting. Changing this to Yes apparently didn't help, although I didn't witness this myself.

 

There's also SIP User ID and Authenticate ID. We tried using the full @vodafone.co.nz address in both, but figured it was just asking for the phone number since the help text says "the user part". Again, we could be reading too much into this! The other possibility is that the password is wrong, but I would've thought we'd get a more explicit error message for that. It's an 8-character alphanumeric one; does that sound like the right sort of thing?

 

Any pointers on what could be wrong with all this? I know that Vodafone doesn't officially support third-party hardware so documentation is few and far between!


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nztim
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  #2843193 4-Jan-2022 19:54
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Vodafone don’t give out the SIP password - you are stuck with their modem




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Behodar

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  #2843197 4-Jan-2022 20:03
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As mentioned we have a password, although I can't confirm that it's correct. My brother found some method of pulling it out of the Huawei box.


  #2843219 4-Jan-2022 21:37
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There has been other discussion here:


https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=229105


I would be inclined to port the number over to 2talk and forget Vodafone VoIP.


 





Gordy

 

My first ever AM radio network connection was with a 1MHz AM crystal(OA91) radio receiver.




Spyware
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  #2843238 4-Jan-2022 22:09
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NAT traversal.





Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.


sbiddle
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  #2843247 4-Jan-2022 22:23
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Primary SIP server won't be vodafone.co.nz - assuming the other SIP proxy you've got is correct you could try that.

 

By using different user credentials for both fields you're also forcing SIP Auth ID as well as SIP UserID - I have zero idea if this is the format Vodafone require.

 

 

 

 


Behodar

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  #2843262 4-Jan-2022 22:42
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Gordy7:

 

I would be inclined to port the number over to 2talk and forget Vodafone VoIP.

 

 

Unfortunately that's not going to happen. Dad refuses to switch provider because he's "perfectly happy" with Vodafone, despite complaining all the time...

 

Spyware:

 

NAT traversal.

 

 

Now that's a good point! Will investigate. Thanks :)

 

And I've hit the GZ quote limit now but thanks sbiddle, will fix up primary server and see what we can do re: credentials.


Virgil
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  #2843263 4-Jan-2022 22:42
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A long, long time ago I had a Vodafone Next Gen (WorldXchange) VFX line, and in the setup the UserID was the full phone number including the leading "0" - eg 079858xxx. The AuthUser entry was a long random character string and the AuthPassword was a different even longer random string.

 

This may not help, but wouldn't it be cool if the fix was to simply add a zero :-)

 

Cheers





Lurking ...




Behodar

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  #2843269 4-Jan-2022 22:59
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There's definitely no zero on the Huawei.


Behodar

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  #2846575 11-Jan-2022 09:38
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Just for a bit of (non) closure, this is now officially in the too-hard basket. We couldn't get it going, and with Christmas break over everyone's back at their own houses again. Maybe we'll try again at some point, but don't expect any further updates in this thread for some time, if ever.


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