I've been with TC cable in Wellington for about 3 years. With Orcon unbundling just around the corner I'm very tempted by their flexible data billing @ a flat rate of $1 per GB.
Can anyone explain the TC billing system? Aside from the frustration of waiting 20-30min on the phone every time I need to adjust my plan (I purchase internet for myself and 5 flatmates) , I find the billing illogical, a point to which the always-friendly customer service staff concede. The TC site says you may adjust your plan once per month, every time I have done this it has involved another call to the service desk to arrange a credit for over-charge.
I think this is what's supposed to happen: say I use my 20gb after 15 days; call to bump plan to 40gb; get charged $109.95 (40gb) and refunded $79.95 (20gb) on next month's bill. More often they charge for both, but refund the lesser amount after another tiresom call. Charges do not seem to be pro-rated. However, the usage meter is always reset, so the temptation is to keep resetting to 20, then upgrade to 40, for a total of 60gb for the price of 40, Or give up and get stung for $3 per GB over.
At the very least the ability to manage my own plan would be advantageous. Why, after three years, I'm paying more than when I joined is incomprehensible. The inflexibility with the current system may be the final straw. TC's BB has been superior since the network upgrades, but I put up with years of problems before they finally sorted that out so my loyalty is at an all time low.
Any help or hints appreciated regarding the billing of cable data.
Regards,
Jim
Trusted
Biddle Corp
