0800 calls and included call minutes.

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Bung

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#296027 16-May-2022 09:57

Talking to a neighbour with a Vodafone acct yesterday and she mentioned that she used up all her call minutes on an 0800 call to ACC on her mother's behalf. Is that normal? If no call minutes were available to call would have been a free call to the number she called.

My calls to 0800 are so short I've never bothered tracking them.

nztim

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#2914463 16-May-2022 10:49

That is extremely rude if that used up her minutes but you will need to look at the fine print of her contract

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Linux

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#2914464 16-May-2022 10:51

@Bung Calling a 0800 / 0580 does not use included minutes but when you call a 0800 / 0508 number it will show on the invoice with a time beside the call but this does not mean that call used the included minutes

Linux

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#2914465 16-May-2022 10:52

nztim:

That is extremely rude if that used up her minutes but you will need to look at the fine print of her contract

@nztim no the calls did not use included minutes they are confused

Bung

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#2914475 16-May-2022 11:40

Linux: no the calls did not use included minutes they are confused

Thanks for replying. Quite possibly confused, she blew through a lot of minutes last month and focused on the big number call. I know how a lot of small numbers can also mount up. I've passed on the message and left it for her to add them up.

Linux

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#2914486 16-May-2022 11:57

Bung:
Linux: no the calls did not use included minutes they are confused

Thanks for replying. Quite possibly confused, she blew through a lot of minutes last month and focused on the big number call. I know how a lot of small numbers can also mount up. I've passed on the message and left it for her to add them up.

Make sure they know 60 minutes are in a hour and not 100 and also calls are rounded up to the minute