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195 posts

Master Geek
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Topic # 29817 20-Jan-2009 14:31
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Finally called into a Vodafone store today.

Hoping they could reset my user account so I could use their website and see how much I owe them

They could not reset anything :(

They could tell me how much I owe :)

But they couldn't take my money :(

They suggested I went to the Post Office to pay

What sort of business practice is that? A customer is infront of you, with money in their hand, wanting to pay and you send them away..

The sooner Telecom have their new network running the better


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Ultimate Geek
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  Reply # 190821 20-Jan-2009 16:09
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you can't pay a Telecom account at a Telecom store either.
it is normal business practice for bill payments to be handled by agencies such as nzpost.
The stores are there as sales outlets only. Has been this way for going on 20 years (at least in Telecoms case)
Alternatively you can call vodafone and pay directly by credit card.

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Geek


Reply # 190823 20-Jan-2009 16:15
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Yeah, Telecom and Vodafone do not take payments at there own stores they do take them over the phone via credit card, or with your mobile number and account number at the NZpost store, or you can even come into the 21st century and use internet banking ;) (no offense its just very easy)


BDFL - Memuneh
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  Reply # 190898 20-Jan-2009 20:29
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Probably because those are not Vodafone or Telecom stores. Those are third party operating under the branding.

I agree with the others - you can pay on NZ Post shops, on the phone with a credit card or over an Internet banking service, so no lack of options really...




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  Reply # 190907 20-Jan-2009 21:02
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Vodafone stores have never taken payments thats what postshop is for. If you need to know how much you owe SMS BAL to 777 or and you can reset your PW to the vodadone site yourself. Select the option forgot password when you click on login. User name could be email address or mobile number. If you need help PM me tomorrow happy to help out.

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  Reply # 190915 20-Jan-2009 21:47
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Don't forget HOTLINK either but this is bank/handset dependant as well

John

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Reply # 190916 20-Jan-2009 21:48
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farcus: you can't pay a Telecom account at a Telecom store either.


Correct, Even Telecom owned stores do not accept payment.

The stores are there as sales outlets only.


In Telecom's case I would disagree.  Owned stores deal with a lot of service based enquires from other channels in addition to any additional sales that may be made in store.

Of course I am just being pedantic Wink.

nzbnw










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Master Geek
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  Reply # 191016 21-Jan-2009 11:45
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SphinxNZ:

or you can even come into the 21st century and use internet banking ;) (no offense its just very easy)





Yeah, maybe



I've been trying to set that up...



Nowhere on the parts of the Vodafone site that work for me can I find the account number into which to put a One-Off payment



And if I try to setup a Bill Payment, the National Bank say I need a 9 digit billing account number; if 7 digit billing account number, include leading zeros. (This appears to be different from the Phonenumber 'cos they want that in the code field)



And I cant get from the digit billing account number from the Vodafone website 'cos "My Account" broken == Catch 22












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Master Geek
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  Reply # 191054 21-Jan-2009 14:15
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johnr: If you need help PM me tomorrow happy to help out.


Big Ups to John R

He reset something at the VF end, and the website works :)

Now I can get those numbers and pay my bills, at last :)

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Reply # 191077 21-Jan-2009 15:27
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No problem glad I could help

Johnr

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