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62 posts

Master Geek


Topic # 30007 26-Jan-2009 17:54
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Dear fellow geeks,

Last year I decided to take on a cheap vodafone plan, to allow me to have a data plan so I could browse the web on my N95.

This was all working fine, though after the release of the "$1 a day", the data plan had become somewhat redundant.

I decided to call vodafone to ask them to transfer me back over to prepay. I was told this could be done the same day with a potential downtime of about 10 minutes. I agreed to these conditions and was looking forward to saving some money.

The next day though, I was unable to send text messages, odd, I thought. So tried to ring Customer Service. I found out that for every number I dialed, I now get a message saying: "You are not a valid Vodafone customer". Text messages fail to send. When I try to log on to the vodafone website, it states: "Sorry, balance not available". If I click anything it says "service unavailable".

The odd thing though, is that I can receive text messages and calls fine, I can also use 3g without problems.
The phone will not find wireless signals any more, even though I am often very close to a router.

I have called Vodafone numerous times off other phones. I have also gone into a store to get help, all to no avail.
Every single time I ask for support I get told that it "should be working tomorrow morning, try restarting your phone".

This is getting very frustrating, this phone has become my life and connection to everything these days. Many people are expecting me to return their calls or messages, and I cannot explain to them why this isn't possible.

What I would like to know is:

  1. Can anyone think of a solution to the problem?
  2. Does anyone know of an alternative service I could use (temporarily)? I was thinking of using SIP, but it looks very confusing and requires WiFi. Maybe I could use it to send text messages?
  3. Could or should Vodafone provide compensation?
I would greatly appreciate any suggestions, as I am out of ideas.

Thanks a lot in advance.

Scott

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  Reply # 192157 26-Jan-2009 18:05
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I know the issue already its a 1 minute fix. I am not in the office till Wednesday PM Wedneaday morning with another contact number for you.

John

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  Reply # 192158 26-Jan-2009 18:08
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Just a tip don't change your SIM card no matter what you do.




And also your phone not seeing your wireless router is nothing to do with this issue or the vodafone network


John



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Master Geek


  Reply # 192160 26-Jan-2009 18:14
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Hi John,

Thanks for the quick reply.
If possible, can you put me in touch with one of your colleagues so I could sort it out tomorrow?

If not, thanks for the help and I will talk to you Wednesday.

How do you mean don't change the SIM?
The guy who helped me in the store removed and reinserted it, if that's what you mean.

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  Reply # 192161 26-Jan-2009 18:20
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I mean don't get a new SIM card thinking it will resolve the issue cause it won't and nothing against the people I work with but I would have to talk them through resolving the issue.

John

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  Reply # 192163 26-Jan-2009 18:29
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Also if you have a fault ticket number please include it in the PM

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Reply # 192174 26-Jan-2009 20:11
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PM sent to you. If I could have that email tonight that would be great

John

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  Reply # 194396 5-Feb-2009 23:33
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OK this issue was not a 1 minute fix! It was a tuff one but got there today

All sorted

John



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Master Geek


  Reply # 194407 6-Feb-2009 01:40
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Once again thanks for the help John.

Would you mind telling me what the problem was?


Report to the North Shore to claim your beer.

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