Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

420 posts

Ultimate Geek
+1 received by user: 2

Topic # 30222 2-Feb-2009 10:34
Send private message


I am a Fusion customer and I terminate my VFX line at Trixbox v2.6. From the perspective of the VFX service, is the call considered "delivered" as soon as it has been passed to Trixbox or does VFX still enable the functions available for unanswered calls in these cases?  It seems to me that as soon as Trixbox has accepted the call and engaged one of its Inbound Routes, the call is probably considered "answered" as far as VFX is concerned.

Anyone know for sure?

Cheers Mike

Create new topic
27268 posts

Uber Geek
+1 received by user: 6696

Biddle Corp
Lifetime subscriber

  Reply # 193368 2-Feb-2009 11:22
Send private message

Are you trying to determine whether a caller should be being billed for a calling your system?

The answer really depends how you have trixbox configured.

If you have an IVR answering the calls immediately then the answer is yes. If you have trixbox simply ring phone(s) then typically the answer would be no as the call is not actually connected until you pick up that phone or trixbox diverts that call to VM. trixbox simply sends a SIP 180 (ringing) back to VFX and doesn't actually answer the call.

420 posts

Ultimate Geek
+1 received by user: 2

  Reply # 193377 2-Feb-2009 12:06
Send private message

Thanks sBiddle

I was more concerned with setting the VFX options for missed calls such as voicemail and diversion etc. So I think you have answered the question.  If I understand you correctly, provided the call is not passed to the IVR system or a mail box on the Trixbox system, VFX still considers the call as unanswered and will handle the call according to the directions on the VFX Portal.

Might be worthwhile studying the SIP signalling protocols to better understand what communications actually take place between the trunk provider and my station. Guess that would answer my questions.

Cheers Mike

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.