Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




BDFL - Memuneh
61810 posts

Uber Geek
+1 received by user: 12460

Administrator
Trusted
Geekzone
Lifetime subscriber

Topic # 30238 2-Feb-2009 15:05
Send private message

Just received this press release - which comes with a funny tone:


Vodafone’s paper-based bill lives on


Well, that didn’t work, did it?


Late last year we announced we’d introduce a new online billing process that meant customers would be able to receive a TXT or email alert about their bill and could go online to pay it.


Nice idea, we thought. People will like that we’re thinking of the trees and the convenience factor will be a big plus. Certainly the trial group liked it, so we rolled it out to the public. To encourage customers along we also said we’d charge $1.50 per month for those customers who still want a paper bill, with that charge kicking in some time in the first half of this year.


And that’s where the wheels came off.


Our customers have told us they quite like the idea of online billing but they hate, hate, HATE the idea of being charged to receive a paper bill.


Did we mention they hate it? Well they do. And we’re going to listen to what they say.


So, being the company we are we’ve decided to do a U-turn, an about face, a 180: now you can get your bill in the post each month if you so want, and it won’t cost a penny.


In fact, we’ll go a step further – customers can opt to carry on getting the email or TXT alerts, they can get a paper bill posted out to them or they can chose to get their bill emailed out to them in PDF format.


And we’d like to say sorry for all the trouble. We’re not perfect. We’re only human but hopefully we’re grown up enough to ‘fess up when we make a mistake.







View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
Hawkes Bay
8477 posts

Uber Geek
+1 received by user: 5

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 193425 2-Feb-2009 15:08
Send private message

Very odd tone.... almost sounds like they are a bit p'd off.

Good on them for doing what the customer wants! (In this case)







370 posts

Ultimate Geek
+1 received by user: 9

Trusted

Reply # 193426 2-Feb-2009 15:12
Send private message

My personal favourite was on the 31st December 2008 at 9.14am, I got a txt to let me know my bill amount and they advised they would direct debit on the 5th of January, which was the next business day. Given that there were two public holidays and a weekend in there. At least they gave me 6 hours to call the bank and make sure the were sufficient funds so that I didn't pinged with a dishonoured payment.

 
 
 
 


21621 posts

Uber Geek
+1 received by user: 4432

Trusted
Subscriber

  Reply # 193434 2-Feb-2009 15:40
Send private message

I would expect some new plans soon with the competition looking to be heating up, but they will drop the paper bill on the new plans.

That way they are not taking something away, they are giving something newer and better.

Lets just hope its working properly by then or they may end up with noone to bill at all...




Richard rich.ms

27285 posts

Uber Geek
+1 received by user: 6717

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 193437 2-Feb-2009 15:44
Send private message

Good to see a company listening to their customers.

From a customer who is still to receive a TXT telling them their bill is available!

ajw

1444 posts

Uber Geek
+1 received by user: 138


  Reply # 193442 2-Feb-2009 16:02
Send private message



How about Vodafone backed off because they didn't want to upset their existing customers as NZ Comms and Telecom will be launching their new networks later in the year.

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 193443 2-Feb-2009 16:02
Send private message

sbiddle: Good to see a company listening to their customers.

From a customer who is still to receive a TXT telling them their bill is available!


Check your SMS inbox

Happy now

2688 posts

Uber Geek
+1 received by user: 225

Trusted

  Reply # 193449 2-Feb-2009 16:29
Send private message

Mine was 2 months overdue when I checked online last night and quickly paid it.  No sms recieved.




Check out my LPFM Radio Station at www.thecheese.co.nz cool




BDFL - Memuneh
61810 posts

Uber Geek
+1 received by user: 12460

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 193452 2-Feb-2009 16:41
Send private message

My wife never got any SMS and she had to call or log to the website to check balances - which in itself was a mission because most of the times the Vodafone website would just timeout...

I wonder if Vodafone decided to backtrack on this because of decline on revenue from unpaid accounts, or just because of customer feedback?







27285 posts

Uber Geek
+1 received by user: 6717

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 193455 2-Feb-2009 16:48
Send private message

johnr:
sbiddle: Good to see a company listening to their customers.

From a customer who is still to receive a TXT telling them their bill is available!


Check your SMS inbox

Happy now


I'm happy. My uncle isn't though.

He needs the invoices for tax purposes and has been unable to get them online or by contacting Vodafone. Has sent 3 emails to which he's only received 1 reply that told him to ring 777 due to high volumes of emails. After waiting for 18 mins and slightly less the 2nd time he gave up and sent another email followed by a 3rd and is still to get a reply.

4130 posts

Uber Geek
+1 received by user: 554

Trusted

  Reply # 193506 2-Feb-2009 19:43
Send private message

freitasm: My wife never got any SMS and she had to call or log to the website to check balances - which in itself was a mission because most of the times the Vodafone website would just timeout...

I wonder if Vodafone decided to backtrack on this because of decline on revenue from unpaid accounts, or just because of customer feedback?





My wife had the same issues with their website, resulting in 2 months unpaid phone bill - and when you think how big a real estate agents bill would get....  that's a fair bit of dosh.

Txts just got forgotten about.  Glad to see they've back away from this stupid idea.




Previously known as psycik

NextPVR: 
Gigabyte AMD A8 Brix --> Samsung LA46A650D via HDMI, NextPVR,
OpenHAB: ODroid C2 eMMC DriveOpenHAB with Aeotech ZWave Controller, Raspberry PI, Wemos D1 Mini, Zwave and Bluetooth LE Sensors
Media:Chromecast v2, ATV4, Roku3, HDHomeRun Dual
Windows 2012 
Host (Plex Server/Crashplan): 2x2TB, 2x3TB, 1x4TB using DriveBender, Samsung 850 evo 512 GB SSD, Hyper-V Server with 1xW10, 1xW2k8, 2xUbuntu 16.04 LTS, Crashplan, NextPVR channel for Plex,NextPVR Metadata Agent and Scanner for Plex


2483 posts

Uber Geek
+1 received by user: 4

Trusted

  Reply # 193513 2-Feb-2009 19:57
Send private message

The bills will now be posted out free of the extra charge and customers can elect to continue receiving emailed .PDF documents or text massages.

Mmm.


Good to see that Vodafone have retracted that - kind of like the SIM locking incident really.


It's all about the people having their say.




Find me on Twitter!

I posted 1, 2 x 10^3 times!



BDFL - Memuneh
61810 posts

Uber Geek
+1 received by user: 12460

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 193514 2-Feb-2009 19:59
Send private message

manhinli:
The bills will now be posted out free of the extra charge and customers can elect to continue receiving emailed .PDF documents or text massages.

Mmm.


NZ Herald managed to not add anything that we haven't read in the first post in this thread...





199 posts

Master Geek
+1 received by user: 7

Subscriber

  Reply # 193557 2-Feb-2009 23:15
Send private message

I'm confused, the press release says I can have bills emailed as an attachment - is this or is this not available?

137 posts

Master Geek
Inactive user


  Reply # 193688 3-Feb-2009 13:23
Send private message

bender: I'm confused, the press release says I can have bills emailed as an attachment - is this or is this not available?


I understand that it will be available soon (or in the near future). You can call a CSR and get your email address added to your connection and it will start when its available.

1632 posts

Uber Geek
+1 received by user: 277

Subscriber

  Reply # 193726 3-Feb-2009 16:19
Send private message

My understing talking to the CSR on 777 today was you need to opt back into them..

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.