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Topic # 30303 4-Feb-2009 10:24
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My son's phone produced a PUK blocked message after asking for the PUK code to be entered, once, after the phone was powered on.

He called the 0800 800 021 line, eventually got through and was told, somewhat abruptly, to get a new SIM card.

Not ok.

Searched the Vodafone site, needed to be registered in order to use the PUK unblock facility.

Ok.

Started creating an account, and got a request to enter a validation code that had been sent to the phone.

Oops, can't use the phone to read the validation code txt.

Clicked on the link What if you haven't recieved the TXT? on the enter validation code form. (Note the spelling of received.)

Got a generic server not found message for the link.

Oops.

Call the 0800 800 021 line.

As usual, no answer before I fell asleep and dropped the phone.

How do we get around this Catch 22 series?


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  Reply # 193928 4-Feb-2009 10:52
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SIM card will need to be replaced at a Vodafone store, Same number will be kept

PUK blocked happens after a PUK code is entered incorrect 7 times this is a security feature and cooks the SIM

Vodafone NZ no longer unlocks PUKed SIM cards its quicker and easer and cheaper to get a new SIM it use to cost $30 and would need to be posted in

replacement SIM with same number is $20

John



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  Reply # 193953 4-Feb-2009 12:21
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Cool and thanks for the superfast reply johnr.

Note to self "ask on geekzone first, saves hours".

I won't comment about the 7 incorrect entries, never know what actually happened, only what I get told.

As you appear to have a relationship with Vodafone, could you recommend a path that I could use to suggest that the website be updated to include that useful piece of information about termination of the the SIM card?

And I'd probably also suggest that all references to unblocking the PUK be removed from the website to save others like me from getting to the point where prejudicial defenestration of the phone seems like a sensible answer.

Thanks again.

Peter.



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  Reply # 193979 4-Feb-2009 13:02
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Read any and all criticism of Vodafone as constructive, I've supported the alternative network provider since Bellsouth arrived on the shores of our south Pacific paradise, and have no intention of changing that stance.

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Reply # 193983 4-Feb-2009 13:11
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The links can you post them here so we can get this information removed / updated

John




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  Reply # 194002 4-Feb-2009 14:18
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No problem, except I'd rather not fill up geekzone's forum with a lot of soon to be dead links, and there is some effort involved in filtering out the unlock from unblock entries.

Perhaps one of the Vodafone trainee geeks could be tasked with examining the 80 odd entries not including proabable dups, that the Vodafone search engine returns for puk and unblock, filtering all the unlocks and only including the unblocks, extending the search to ensure that seach on puk doesn't miss any expanded only forms of the word, then using the  intranet search tool du jour and some judicious sql to ensure that it's all been found, and finally specifying and writing processes to ensure that restores do not inadvertantly allow the puk unblock references to again become current on the public-facing sysem.

That should be enough to keep any wannabe geek happy for a while, and teach them a huge amount about the system structure and public vs secure interface issues.


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