Partial internet outage 28 Feb 2023 from 8am

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Dynamic

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#303683 28-Feb-2023 08:29

Hi Team

We are seeing what we think is a partial Vodafone outage that started at around 7:57am. Our basic monitoring of clients firewalls is failing for Vodafone clients (all in Auckland in different parts of the city). Our system reaches out to those firewalls to check in. Servers that the same clients have are able to report their health in to us still, which is them reaching out to our systems. A quick chat with one client advises they are seeing service interruption and VoIP phones are not working.

Vodafone status page is not reporting anything at present. Vodafone network status - check here for possible outages. Vodafone NZ.

Is anyone else seeing issues?

Cheers

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Dynamic

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#3042990 28-Feb-2023 08:34

Update: Seems to be back online now.

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#3042992 28-Feb-2023 08:36

Yes, was having issues in Pukekohe (fibre), but seems ok now.

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#3042993 28-Feb-2023 08:36

Have had one site on Vodafone unable to access Microsoft 365 this morning. Looks like DNS but haven't been able to confirm yet, they all had to leave for a meeting...

mobiusnz

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#3042994 28-Feb-2023 08:41

Dynamic:

Hi Team

We are seeing what we think is a partial Vodafone outage that started at around 7:57am. Our basic monitoring of clients firewalls is failing for Vodafone clients (all in Auckland in different parts of the city). Our system reaches out to those firewalls to check in. Servers that the same clients have are able to report their health in to us still, which is them reaching out to our systems. A quick chat with one client advises they are seeing service interruption and VoIP phones are not working.

Vodafone status page is not reporting anything at present. Vodafone network status - check here for possible outages. Vodafone NZ.

Is anyone else seeing issues?

Cheers

I had a client who could get in remotely to their system but outbound connections were sporadic. Don't think it was DNS as Screenconnect/Connectwise control wasn't connecting to my server even though it does it by IP Address. 365 was working there but a lot of web wasn't.

Then I got a call from another client - Also Vodafone fibre but just as I was speaking to them it all came back up.

Came here because as per usual absolute silence from the Vodafone network status pages. Why don't these companies recognise the power of these status pages to inform clients and technicians - I've just wasted the last 20 minutes when I should be gone.

Matt Beechey Mobius Network Solutions

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#3042995 28-Feb-2023 08:44

My home BB (not Vodafone by choice) has had generic DNS errors (flushed, changed and troubleshooting done) since just before 8.00AM.

Approx 30% of my daily services/pages can open. Live chat with Voda ended on me after saying they will transfer, although Tier 1 staff (not 'network team') advised there is no ongoing outages. Hotspotting on Spark mobile now.

MaxineN

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#3042996 28-Feb-2023 08:45

Something very much went bang.

Still seeing elevated Cloudflare RTT but also seeing this on a Spark connection.

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#3042999 28-Feb-2023 08:49

Noticed this on phone (still in hospital so you see when things stop). Seems to be back.

Still can't login to My Vodafone.

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kiwifidget

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#3043000 28-Feb-2023 08:49

kiwifidget:

Yes, was having issues in Pukekohe, but seems ok now.

I take it back.

Connectivity is restored, but its a bit laggy from time to time.

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konfusd

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#3043002 28-Feb-2023 08:52

My home HFC died at 07:58, back up at 08:34.

I've just heard that our Technical Response Team have confirmed everything is back up ~~but no word on what died yet~~.

Edit: A card died somewhere in the core.

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#3043003 28-Feb-2023 08:53

freitasm: Noticed this on phone (still in hospital so you see when things stop). Seems to be back.

Still can't login to My Vodafone.

My VF still not working on either of our mobiles this morning in AKL.

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#3043007 28-Feb-2023 09:05

Handsomedan:

My VF still not working on either of our mobiles this morning in AKL.

Our NOC have observed service restoration after they rebooted the faulty card, try the normal troubleshooting steps and sing out if it's still not working 🤞

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#3043008 28-Feb-2023 09:07

@konfusd:
Handsomedan:

My VF still not working on either of our mobiles this morning in AKL.

Our NOC have observed service restoration after they rebooted the faulty card, try the normal troubleshooting steps and sing out if it's still not working 🤞

Vodafone app: "Sorry we can't sign you on right now"

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#3043056 28-Feb-2023 09:11

OK so the My Vodafone backend might be broken (possibly unrelated to this morning's outage) as the web version is also not logging in

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konfusd

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#3043272 28-Feb-2023 14:03

@Handsomedan, @freitasm, and anyone else who was trying to get into MyVodafone this morning - it has been fixed and you should be able to log in again.

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tanivula

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#3043274 28-Feb-2023 14:03

Is this still happening - we've had odd dropouts at work (VF Fibre) - once in the morning, and another just now.

I was wondering where it as a recent Unifi change/update but think it relates more to this.