Anyone having issues with Xero and WFM logins

Forums › One NZ (including Farmside) › Anyone having issues with Xero and WFM logins

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#304213 14-Apr-2023 09:12

I have a client on Vodafone across 3 sites. Almost all of them get a timeout getting to Xero's login pages for Xero accounting or Workflow Max.

Some do work - One who doesn't work I installed a VPN with the DG via the VPN into my network on another ISP and it works - Of course it could be something with DNS.

I'm about to check DNS settings one servers are up to date as its all akamai related but my gut says its another of the weird network issues I'm witnessed on the VF/ONE NZ network. I've had it before where internet works but 365 connections were problematic and it was a VF internal networking issue.

Strangely some machines work fine - I've run a Flushdns on one of the workstations not working in case it was a DNS change/TTL related or something silly.

Matt Beechey Mobius Network Solutions

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706 posts

Ultimate Geek
+1 received by user: 34

#3063561 14-Apr-2023 09:25

I'm having issues with Facebook and Instagram loading on broadband (in Petone). Using One NZ's mobile network (including hot spot to laptop) doesn't repulicate the issues I'm facing.

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3063562 14-Apr-2023 09:26

Just to report back - It appears its nothing to do with VF directly. I changed DNS server priority as 8.8.8.8 was at the top of the list (doing that fixed a prior issue). Moving OneNZ's DNS servers to the top of the forwarders list in DNS on their servers seems to have fixed it so it must be an issue with Google DNS/Akamai DNS or routing causing the issue.

Anyone else having similar issues check you aren't using Google's DNS servers 8.8.8.8 and 8.8.4.4

Matt Beechey Mobius Network Solutions

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3063563 14-Apr-2023 09:28

StevieT:

I'm having issues with Facebook and Instagram loading on broadband (in Petone). Using One NZ's mobile network (including hot spot to laptop) doesn't repulicate the issues I'm facing.

Maybe check your DNS servers aren't Googles Public DNS as the Xero/WFM pages are Akamai hosted (or DDOS protected at least) so it could be an issue between Google DNS and Akamai or worse?

Matt Beechey Mobius Network Solutions

JPNZ

1715 posts

Uber Geek
+1 received by user: 840

#3063564 14-Apr-2023 09:29

On vodafone fibre and using Xero all day. No issues

Panasonic 65GZ1000, Onkyo RZ730, Atmos 5.1.2, AppleTV 4K, Nest Mini's, PS5, PS3, MacbookPro, iPad Pro, Apple watch SE2, iPhone 15+

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#3063567 14-Apr-2023 09:34

mobiusnz:

StevieT:

I'm having issues with Facebook and Instagram loading on broadband (in Petone). Using One NZ's mobile network (including hot spot to laptop) doesn't repulicate the issues I'm facing.

Maybe check your DNS servers aren't Googles Public DNS as the Xero/WFM pages are Akamai hosted (or DDOS protected at least) so it could be an issue between Google DNS and Akamai or worse?

Using StrongDNS on laptop, Vodafone's DNS servers on phone/router. Problems are occurring on both phone and laptop - however, turning off wifi and using One NZ's mobile network doesn't appear to have any issues

nzkc

1634 posts

Uber Geek
+1 received by user: 1041

#3063571 14-Apr-2023 09:58

Its not you. Its them: https://status.xero.com/

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mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3063572 14-Apr-2023 10:04

nzkc:

Its not you. Its them: https://status.xero.com/

Yeah - Initially they said they had no issues - Later they contacted the client back to say they had had more communication from clients having issues.
I changed the DNS and that INSTANTLY fixed it for the main user who I was in communication with - I then changed it on the server at the bigger head office branch and again a user who hadn't been working now worked.

All of this could have been me patting myself on the back when in fact Xero found an issue and made a change.

I reported my findings back to the Xero contact my client had been in communication with as it may well be that everyone having issues was using Googles Public DNS.

Matt Beechey Mobius Network Solutions

sleemanj

1514 posts

Uber Geek
+1 received by user: 315

#3063585 14-Apr-2023 10:50

Getting a lot of intermittent slow or no connection problems to various sites today, reddit, kiwibank, stuff images, speedtest...

Maybe some CDN having an issue.

---
James Sleeman
I sell lots of stuff for electronic enthusiasts...

mobiusnz

477 posts

Ultimate Geek
+1 received by user: 114

#3063591 14-Apr-2023 11:06

sleemanj:

Getting a lot of intermittent slow or no connection problems to various sites today, reddit, kiwibank, stuff images, speedtest...

Maybe some CDN having an issue.

In that particular case using Vodafone's DNS seemed to fix it.

I've just had a Vodafone client now ring with "Internet issues". DNS is right but some sites working, some not.

Stuff, Google running like a dream. Can't get to Trademe at all.

So not sure if its VF network related or CDN as you say. Both clients have been VF fibre sites.

Matt Beechey Mobius Network Solutions

Silvrav

477 posts

Ultimate Geek
+1 received by user: 173

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#3063598 14-Apr-2023 11:26

can confirm wife is also having issues at home on a spark network - some sites work some dont

MurrayM

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#3063603 14-Apr-2023 12:00

I'm on Vodafone and this morning I've found that I can get to some sites ok (eg stuff.co.nz) but others time-out (eg rnz.co.nz). Checked my PC and it's set to use default DNS from the router, router is an Ultra Hub that doesn't allow changing of the DNS even if I wanted to and reports under WAN Status that the DNS is set to 203.109.191.1 and 203.118.191.1 which I understand is Vodafone's standard DNS servers.

I changed the DNS to 8.8.8.8 on my PC and this allows me to get into rnz.co.nz and other sites, but still seeing some weirdness eg text on stuff.co.nz appearing but no images.

Also this morning my Lenovo smart clock didn't start streaming RNZ 6am news like it's set up to do, which I assume is all part of the connectivity problems.

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MurrayM

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#3063605 14-Apr-2023 12:03

In addition I can't get into https://gamefaqs.gamespot.com (just times out) no matter which DNS server I'm using.

MaxineN

Max
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#3063612 14-Apr-2023 12:23

mobiusnz:

In that particular case using Vodafone's DNS seemed to fix it.

I've just had a Vodafone client now ring with "Internet issues". DNS is right but some sites working, some not.

Stuff, Google running like a dream. Can't get to Trademe at all.

So not sure if its VF network related or CDN as you say. Both clients have been VF fibre sites.

Yep we're aware, few of us could also replicate the issue. It's being looked at.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

CallumNZ

2 posts

Wannabe Geek
+1 received by user: 2

#3063629 14-Apr-2023 13:19

I've been having issues all morning with random local and international websites. Looks like One's SOC has reported this and it's being investigated now :)

SATTV

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#3063654 14-Apr-2023 14:01

We have a clinet on Vodafone UFB ( Grey Lynn ) and can not access login.xero.com but another Vodafone Client in Henderson can.

Both resolve the same akami IP address so there is something funky going on as others are having issues too.

John

I know enough to be dangerous

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