AA Rewards Points

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alikat

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#30510 11-Feb-2009 10:56

My husband and I signed up to get AA Rewards Points on our contracts back when VF first offered them in 2006. I recently looked at both AA Rewards Points statements, and there are NO points from VF on EITHER AA Account. Whatsoever.

I called them back in November regarding this and they said they would investigate, but I have never heard back and am still not getting AA Rewards Points. My AA Membership is due 1st April, which isn't that far away and I believe the amount of points I am owed from the last two years would more than pay at least one membership.

Does someone know what the hell is going on????

They do have my AA rewards card and my husband card both registered against our account.

freitasm

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#195281 11-Feb-2009 11:01

I think I remember asking the same question a few years ago when I used to have a Vodafone account. It is something to do with your plan or contract - making a lot of people ineligible to receive points...

I remember entering my AA number in their site with no confirmation feedback or error message, and after a couple of months calling the help desk to be informed I would never receive points.

alikat

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#195284 11-Feb-2009 11:12

I checked into this and the plans we are on (youchoose) are eligible to receive AA Rewards points.

One has to ask: Are they really 'looking in to it' or hoping that I will simply go away?

alikat

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#195290 11-Feb-2009 12:08

UPDATE: Currently on hold with VF for last 10 minutes. Nokia 6121 very warm.

1. Please change the hold music. I don't like Dandy Warhols, and not on repeat for 10 minutes.
2. Last time I checked, I was a girl, so please stop calling me 'Sir'
3. They have interrepted the following statement "I am ringing to enquire about the investigation into my missing AA Rewards Points' as this 'Are you ringing to stop your paper statement sir'

Currently being burned by cellphone / tortured by Dandy Warhols while waiting for an escalation to a NZ Based account manager/supervisor/person who won't call me Sir.

alikat

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#195291 11-Feb-2009 12:21

According to Vodafone, this is all the AAs fault. The AA are blaming Vodafone's slow processing. I had some points credited from August 2008, but only on my account, none on my husbands and none from when the plan started until then, despite being on contract with Vodafone and registering both AA card numbers when the promotion first floated. What a load of bollox. Both parties are refusing to admit they've made a mistake.

I just want what i am entitled to - my AA rewards points.

alikat

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#195296 11-Feb-2009 12:38

freitasm: I think I remember askingthe same question a few years ago when I used to have a Vodafone account. It is something to do with your plan or contract - making a lot of people ineligible to receive points...

I remember entering my AA number in their site with no confirmation feedback or error message, and after a couple of months calling the help desk to be informed I would never receive points.

This is what we had the option of doing, the other option in 2006 (I found your old thread BTW) was to call an 0800 number and register that way, which is what I did.

After 25 minutes on the phone, I have established this:-

1. I am a sir, not a ma'am in Eygpt.
2. Paper statements and AA Reward points are the same thing
3. The AA has received numerous complaints about Vodafone
4. The fact that all my points are missing between 006 and August 2008 are not the AAs problem, unless I supply them with a copy of every invoice between now and then. I'm not organised, I dont keep invoices unless I have to. Vodafone want $5 per invoice. Pfft. They've ripped me off enough, I'm not giving them another $45.
5. So if I want to know why I had no points between 2006 and Aug 2008, I have to go back to Vodafone and suffer through Dandy Warhols for 15 minutes, burning my ear with my cellphone only to be asked about Paper Statements again.

Is there someone at Vodafone who reads this and understands where I am coming from, because your call centre sure as hell does not, then please get in touch with me so I can sort this out.

freitasm

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#195311 11-Feb-2009 14:05

alikat: One has to ask: Are they really 'looking in to it' or hoping that I will simply go away?

I think you know my opinion of "service" in New Zealand...

alikat

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#195312 11-Feb-2009 14:12

freitasm:
alikat: One has to ask: Are they really 'looking in to it' or hoping that I will simply go away?

I think you know my opinion of "service" in New Zealand...

'Cant complaint about the service if there is none' is the catchphrase I love most.

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pressF1

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#195760 13-Feb-2009 21:26

Alikat, PM me your details and I will get it looked into