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Topic # 30612 15-Feb-2009 11:24
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What are the VFX options for dealing with nuisance calls received.

We received a couple of "wakeup calls" at 1:15AM when we were sound asleep.

We have the local number from the Caller ID. The pranksters did not turn off their Caller ID.

 

Report the number to the police.

Manually turn on/off Do not Disturb.

Time schedule Do no Disturb (This does not seem to be supported with the SPA2102)

Block the number, but they could use another phone.

 

 

Cheers

 





Gordy


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  Reply # 195888 15-Feb-2009 11:26
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I guess another option is to report the number to the help desk.




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Reply # 195890 15-Feb-2009 11:37
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Payback 2AM in the morning while restricting your number


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  Reply # 195897 15-Feb-2009 12:31
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heh
id be giving it a call back and having a discussion.

Obviously a retard kid, not a serious prankster otherwise they would have blocked caller ID.

If you wanted to be a prick about it you could report it to the cops and lay a complaint lol




 


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  Reply # 195908 15-Feb-2009 14:15
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Gordy7:

Time schedule Do no Disturb (This does not seem to be supported with the SPA2102)



I'm not too familiar with the portal, but can't you set DND options to automatically turn on and off based on time?



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  Reply # 195934 15-Feb-2009 18:11
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Just had a look at the portal:

Personal schedules affect the following service configurations: Selective Call Forwarding, Selective Call Rejection, Selective Call Acceptance, and Priority Alert.

Have not been able to find DND schedule option.

 

 

 

 





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  Reply # 195944 15-Feb-2009 18:47
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If you have the advance feature pack, you can setup a time schedule and "call forward selective" all/some calls to 082210 (voicemail) based on that schedule.




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  Reply # 196687 19-Feb-2009 12:36
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My wife called back the number and gave the owner of the number an ear bashing.

The other end said their son had mates around... Pathetic.

Received another strange call a few days later.. This time the caller had ID off. My caller ID display showed private.

I have now set up my system so that calls with no ID or private get intercepted with a message from the VFX system.

 





Gordy


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  Reply # 196701 19-Feb-2009 13:36
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coffeebaron: If you have the advance feature pack, you can setup a time schedule and "call forward selective" all/some calls to 082210 (voicemail) based on that schedule.


^ This works very well for me.




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  Reply # 196757 19-Feb-2009 19:04
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RedJungle:
coffeebaron: If you have the advance feature pack, you can setup a time schedule and "call forward selective" all/some calls to 082210 (voicemail) based on that schedule.


^ This works very well for me.

Yea, great for home business; after hours = no phone calls :)




Chorus has spent $1.4 billion on making their xDSL broadband network faster. If your still stuck on ADSL or VDSL, why not spend from $150 on a master filter install to make sure you are getting the most out of your connection?
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  Reply # 196773 19-Feb-2009 20:21
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The police don't deal with nuisance calls, this is the responsibility of your service provider to investigate. The police only become involved if the caller makes threats etc.

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Reply # 196830 20-Feb-2009 01:01
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coffeebaron: Yea, great for home business; after hours = no phone calls :)


Somebody is obviously not dedicated to their job, where's the "going the extra mile" ??



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  Reply # 197596 23-Feb-2009 22:03
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I see tha Orcon has very good guidelines on dealing with nuisance and abusive phone calls.

Have not found such a document on Xnet/WxC.

 

 





Gordy


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