Help with BYO modem with One's HFC

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Aucklandjafa

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#306124 29-Jun-2023 21:04

Sorry if this has been mentioned before, I couldn't find another thread.....

Anyway, I've recently moved back to One's HFC (for $53/month and 3 times the speed at 900mb - it was really a no-brainer)

The connection itself has been rock-solid, but the Huawei-supplied modems have really horrible rubbish wifi. I set up my Spark SM3 and the wifi difference is night and day (getting nearly 800mb). My issue is: the Smart modem lasts about 4 hours before going dead, devices are still connected, light is green (cable modem all good too), yet there's no data until you reset it. Am I missing something with the SM3's settings? It's currently in bridge mode connected straight to the cable modem - this was the only way to get it going (It also wouldn't work bridging off the Huawei). It would be great if someone knew what to do as the modem easily covers the whole house - no need to go down with One's mesh offering.

If it's not possible to get the Smart modem to work, are there any other routers that people recommend would work? Thinking Fritzbox etc.

Very much appreciated

Cheers

MaxineN

Max
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#3097423 29-Jun-2023 21:20

Sessions timing out because you've got it I'm bridge mode when the TC4400 is doing that job already and converting it into a usable WAN interface.

You need to remove bridging from the SM3 and set it up for automatic IP vlan tag 10 on WAN and go WAN to LAN 1 of the TC.

Also I'd like to know why out Huawei is falling over (band steering issue). We can look at the DN8 but it needs to be plugged in(again WAN to LAN1) so we can see the Huawei and see what's up with it.

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Aucklandjafa

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#3097426 29-Jun-2023 21:33

MaxineN: Sessions timing out because you've got it I'm bridge mode when the TC4400 is doing that job already and converting it into a usable WAN interface.

You need to remove bridging from the SM3 and set it up for automatic IP vlan tag 10 on WAN and go WAN to LAN 1 of the TC.

Also I'd like to know why out Huawei is falling over (band steering issue). We can look at the DN8 but it needs to be plugged in(again WAN to LAN1) so we can see the Huawei and see what's up with it.

Cheers! Thanks for the quick reply - will change those settings in the morning. Band steering seems to be ok, it’s just the throughput on the 5ghz band - it’s just not there. Like half that of the SM3. Performance on the 2.4ghz band is all good - on par with the SM3.

MaxineN

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#3097429 29-Jun-2023 21:44

That's really odd.

If you're talking about the HG659 sure that's in line but a DN8(one we've shipped for a while) I've pushed close to a gig on good wifi gear so I'm super curious as to what's going on.

Here's a handy reference https://one.nz/help/broadband/modem-support/byo-modem/ (and an error I need to fix. IPu4 is not a thing ;) )

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Aucklandjafa

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#3097815 30-Jun-2023 16:32

UPDATE: Cheers, Max, those settings worked a treat! Regarding the supplied modem: it's a DN8245X6, not the HG659 if that helps/makes a difference.

Thanks again!

MaxineN

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#3097824 30-Jun-2023 16:52

Aucklandjafa:
UPDATE: Cheers, Max, those settings worked a treat! Regarding the supplied modem: it's a DN8245X6, not the HG659 if that helps/makes a difference.

Thanks again!

Yeah the DN8 should be extremely capable...

Glad it's working with the SM3 😊

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.