Really need help for one nz fibre max....

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Really need help for one nz fibre max....

Tomma

2 posts

Wannabe Geek

#306745 17-Aug-2023 21:42

Hi Team. i really need your help.

i just moved house, and switch to one nz fibre max from fibre 300 early this week, till today, i only can get 400mbps download , 300mbps upload speed. tried to power

off everything, and change router. nothing changed. still same speed.

tried 2 routers.

router one : asus gt-ax11000.

router two : ubiquiti unifi dream machine se.

used cat6a cable link the router and the ont, and cat6a cable from router to testing laptop.

speed as below. morning will be a little bit faster around 400mbps for download. 300mbps for upload. during the evening down speed will be 300+mpbs, upload 200+mpbs.

I called one nz support twice, also online support twice, nothing they can help. only said they checked their side, my plan already changed to fibre max....

so any suggestion for me? i have been stuck here for 3 days.... i already used vodafone for 20 years. i dont want changing broadband provider is the only option for

me....

thank you all.

Linux

10296 posts

Uber Geek

Trusted

Lifetime subscriber

#3117330 17-Aug-2023 21:53

You are testing to the SparkNZ network in the attached screen shot. Test to OneNZ server

Are you testing using browser or App?

Mighty Ape

Shop Mighty Ape for electronics, games, computers books and more (affiliate link).

Tomma

2 posts

Wannabe Geek

#3117332 17-Aug-2023 22:08

Linux:

You are testing to the SparkNZ network in the attached screen shot. Test to OneNZ server

Are you testing using browser or App?

I used the speedtest website, also test by iphone through the speedtest app. similar speed....

i tried one nz server, even slower than spark one.....

konfusd

196 posts

Master Geek

ID Verified

Trusted

Lifetime subscriber

#3117374 18-Aug-2023 07:03

Hi, it does look like there’s something happening within your network.

The upload speed you’re seeing is higher than what you get with the 300 plan, so it’s unlikely that there’s a configuration error on our end or with your LFC (Chorus etc).

There is a speed test function built into the UniFi routers, what result do you get there? Also make sure Smart Queues is disabled under WAN settings.

I work in the Corporate/Government space for One New Zealand, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.

michaelmurfy

cat
12227 posts

Uber Geek

Moderator

ID Verified

Trusted

Lifetime subscriber

#3117375 18-Aug-2023 07:07

Also boot your PC into Linux (create an Ubuntu live USB) and try that too.

Michael Murphy | https://murfy.nz
Referral Links: Tessie | Tesla | Quic Broadband (use R122101E7CV7Q for free setup)

Are you happy with what you get from Geekzone? Please consider supporting us by subscribing.
Opinions are my own and not the views of my employer.

MaxineN

Max
1290 posts

Uber Geek

ID Verified

Trusted

One NZ

Subscriber

#3117376 18-Aug-2023 07:28

konfusd: Hi, it does look like there’s something happening within your network.

The upload speed you’re seeing is higher than what you get with the 300 plan, so it’s unlikely that there’s a configuration error on our end or with your LFC (Chorus etc).

There is a speed test function built into the UniFi routers, what result do you get there? Also make sure Smart Queues is disabled under WAN settings.

There's also a speedtest applet in the Asus router. However the speed test results show elevated latency so this looks like it's still over wifi.

Op can you please disable your wifi adapter when you hardwire in addition use the app over the website.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Opinions are my own. They don't represent my employer.

Scoobing

44 posts

Geek

#3117441 18-Aug-2023 10:18

I am also having the same issue. Moved from Bigpipe to One NZ Fibre Max on Monday. Not getting anywhere near 900 d/l, but upload is as it should be:

This is a wired connection between my ONT and my RT-AX88U router.

The WAN shows as connected as 1Gbps in the router GUI. IPv6 is disabled, would that cause any issues here?

https://one.nz/faq/modem-settings-for-a-non-one-nz-modem

This seems to indicate IPv4+IPv6 is needed, but not sure how to enable this in my router.

Scoobing

44 posts

Geek

#3117503 18-Aug-2023 11:08

Interestingly using the speedtest function in the router GUI shows an expected 900/500 result.

Is this accurate?

Linux

10296 posts

Uber Geek

Trusted

Lifetime subscriber

#3117517 18-Aug-2023 11:48

Yes it is accurate so this proves issue is not with ISP

Oblivian

6945 posts

Uber Geek

ID Verified

#3117607 18-Aug-2023 13:26

I used the speedtest website, also test by iphone through the speedtest app.

Soooo wifi mobile device?

EviLClouD

191 posts

Master Geek

#3117653 18-Aug-2023 14:46

Scoobing:
I am also having the same issue. Moved from Bigpipe to One NZ Fibre Max on Monday. Not getting anywhere near 900 d/l, but upload is as it should be:

This is a wired connection between my ONT and my RT-AX88U router.

The WAN shows as connected as 1Gbps in the router GUI. IPv6 is disabled, would that cause any issues here?

https://one.nz/faq/modem-settings-for-a-non-one-nz-modem

This seems to indicate IPv4+IPv6 is needed, but not sure how to enable this in my router.

Is this tested with the Speedtest app or website?
I ran into issues with the website when testing higher speeds and found the app gave more accurate readings…
Download the app and try from there?

Scoobing

44 posts

Geek

#3117654 18-Aug-2023 14:54

I tried the app also and I had the same issue. I'm going to try booting the PC from an Ubuntu USB stick and seeing if that makes any difference.

Scoobing

44 posts

Geek

#3117660 18-Aug-2023 15:18

Tomma:

Hi Team. i really need your help.

i just moved house, and switch to one nz fibre max from fibre 300 early this week, till today, i only can get 400mbps download , 300mbps upload speed. tried to power

off everything, and change router. nothing changed. still same speed.

tried 2 routers.

router one : asus gt-ax11000.

router two : ubiquiti unifi dream machine se.

used cat6a cable link the router and the ont, and cat6a cable from router to testing laptop.

speed as below. morning will be a little bit faster around 400mbps for download. 300mbps for upload. during the evening down speed will be 300+mpbs, upload 200+mpbs.

I called one nz support twice, also online support twice, nothing they can help. only said they checked their side, my plan already changed to fibre max....

so any suggestion for me? i have been stuck here for 3 days.... i already used vodafone for 20 years. i dont want changing broadband provider is the only option for

me....

thank you all.

I followed this guide: https://ubuntu.com/tutorials/try-ubuntu-before-you-install#1-getting-started and tried it out on my PC. I ran the speedtest in the firefox browser from within the Ubuntu OS. I got 900 down, 500 up (what I should get).

Might be worth a try so you can rule out cables, network adapters etc.?

Now I just need to work out what Windows is doing to limit my speed.

Scoobing

44 posts

Geek

#3117776 18-Aug-2023 18:51

Sorry for multiple posts, but have seemingly found a fix for my issue, might help the OP also.

I updated my ethernet card drivers. In my case it was a Realtek PCIe GBe Family controller. This seems to have resolved the issue. Will test again a few more times over the weekend.

jonb

1739 posts

Uber Geek

Trusted

#3117804 18-Aug-2023 19:57

Good troubleshooting, yes once you get past 300/100 you often start to find out where the weakest link is on your side of the ONT box..