Slow upload HFC

Forums › One NZ (including Farmside) › Slow upload HFC

sleemanj

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#306833 25-Aug-2023 19:32

HFC, Christchurch

Is anybody else on HFC getting really slow upload speeds again?

There was a similar problem last year and lately having some quite.. patchy.. internets, ran some speed tests today to get some quite poor upload speeds.

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James Sleeman
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#3120254 25-Aug-2023 20:46

Hi I have guess you have seen the attached statement from Vodafone, or whatever they call themselves now, with such high contention ratios don't expect any consistent results, if you want better, be prepared to pay more for proper "real" fibre.

Cyril

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#3120258 25-Aug-2023 20:52

@jasonparis The Team aware of any issues on HFC?

quickymart

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#3120314 25-Aug-2023 21:26

I don't think he comes on here anymore, sadly 🙁

konfusd

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#3120342 25-Aug-2023 22:45

Just ran a test from Wellington (Hutt Valley) and got 877/112.

Last NOC alert for HFC was a total outage in Pegasus on Thursday Last week, so it would be worth calling through to log a fault.

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StevieT

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#3120376 26-Aug-2023 10:35

I've also noticed slow upload speeds at times - on Wednesday (I think) I tried to upload a file about 30MB in size to Google Drive, eventually cancelled and called it a night. I'm in Petone.

Rickles

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#3120517 26-Aug-2023 11:43

Today in Wellington on HFC

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sleemanj

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#3120572 26-Aug-2023 12:31

Hmm, I power cycled the Technicolor and that "fixed" it. Unfortunately didn't think to do any traceroute or even write down the old IP address before I powercycled.

Immediately before power cycle:

Immediately after power cycle:

And currently 5 minutes later upload is pegging out at 103Mbps.

Will have to keep an eye on that.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

sleemanj

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#3120689 27-Aug-2023 00:15

Unfortunately was short-lived

It's extremely flakey, power cycling is a lottery, often it brings it back to 100Mbps, but not for long. Could be just coincidences. I can't even reliably scp files to an EC2 instance tonight.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

Rickles

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#3120722 27-Aug-2023 09:41

1: Can you test using a different computer?

2: What brand of PC are you using?

sleemanj

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#3120777 27-Aug-2023 10:48

I get the same results (normal download, crawl upload) on my Android tablet via wifi, as to my desktop connected by ethernet. The desktop results do not change when disabling Wifi at the router. I havn't tried the other way around yet
Same custom bult linux PC I have used for I have lost track of how many years

I'm currently collecting speed test results every 5 minutes., interestingly it "came right" at some point between the test 6.01am and the test at 6.07am this morning, prior to that the problem persisted and there was consistent packet loss, after that the problem is gone and there is no packet loss.

Will wait until it starts again and see where that packet loss is coming from.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

Wombat1

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#3120780 27-Aug-2023 11:15

With HFC there is a strong possibility that you are sharing your capacity with your neighbours unless you have fibre to the curb where the hfc connection is not very far, or shared.

If you neighbour is being a bandwidth hog this could affect you. Your best bet is to get fibre to the premises.

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sleemanj

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#3120785 27-Aug-2023 11:42

Wombat1: With HFC there is a strong possibility that you are sharing your capacity with your neighbour.

While that is true, I would not typically expect to see upload speeds fall away to less than 1% of nominal indeed sometimes complete failure, while download speeds are still up to near enough 1 Gbps, in a typical residential suburb.

Sharing is the operative word, if I am being affected, then they would be too more or less equally (sans some preferential shaping), I wouldn't expect it to go from zero to normal or vice-versa in the blink of an eye.

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

stick

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#3120787 27-Aug-2023 11:47

@MaxineN...?

MaxineN

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#3120789 27-Aug-2023 11:57

Hiya

Not back until tomorrow however if OP wants to send me their MAC address of their TC4400 + their full name and best contact number to maxine.nesbitt@one.nz I can have a squizz in the morning.

This doesn't sound like a physical issue, but we do need to catch it in the act.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

sleemanj

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#3120861 27-Aug-2023 15:58

Still good so far since 6am, will capture more data for another 24 hours and if it returns contact MaxineN

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James Sleeman
I sell lots of stuff for electronic enthusiasts...

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