One Upgrade option now available

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freitasm

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#307125 22-Sep-2023 10:29

Press release:

One New Zealand has today announced it will offer its customers the freedom to upgrade to a new phone when it suits and whatever the condition of their existing phone, with One Upgrade*. One Upgrade is a $10 per month add-on for customers buying a new phone on an interest-free pay monthly mobile plan.

“Customers who want the latest and greatest phone have previously faced a complicated process trying to upgrade their phone mid-plan. Previously people would have to privately sell their existing phone or wait until the end of their plan before upgrading. At One New Zealand, we’re taking that pain away,” says One New Zealand Experience & Commercial Director Joe Goddard.

“By adding One Upgrade, customers can hand in their existing phone at any One New Zealand retail store, we’ll wipe their existing plan and set customers up with a new phone on an interest free pay monthly mobile plan. It’s that simple.”

Goddard says One New Zealand is the only telco in Aotearoa offering this service, and it’s another reason customers should choose One NZ.

“We’ve already offered customers amazing value for unlimited max speed data with our One Plan, and we believe One Upgrade makes us the place to go for your next mobile phone. We’re stoked to start offering One Upgrade to our customers from today at any of our retail stores.”

Devices handed back to One New Zealand will be refurbished and resold where in good enough condition, and recycled where they are not, helping keep phones out of landfill and ensuring an eco-friendly approach that’s way better than leaving it in your sock drawer.

Customers will either be able to upgrade their phone without an additional redemption fee or will pay $99-$299 depending on the condition of the phone and the term left in the interest free plan.

With a variety of new handsets from the likes of Apple, Samsung and Oppo just announced, now is the time to check out One Upgrade.

For more info visit: https://one.nz/oneupgrade/

*Subject to terms and conditions

One Upgrade: One Upgrade only available after first 30 days of your One Upgrade subscription

One Plan: Fair use applies. Personal mobile phone use only.

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boosacnoodle

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#3130447 22-Sep-2023 12:40

Interesting to see them bring back this long since retired offer. Wonder how this stacks up for someone going from say iPhone 12 to iPhone 15 Pro.

Aaroona

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#3130782 22-Sep-2023 23:30

Interesting. So if I get this right, this is to lock people into a perpetual monthly fee ($10) + a monthly interest free payment plan ($$$) + mobile plan correct (presumably min $45)?

I'm trying to understand where the value is here for the customer, but its a 11.30pm and my brain isn't working.

Presumably if I wanted to "upgrade" to a new phone mid plan and had One Upgrade, I would still need to pay off the old phone right? or is this effectively a "trade-in" type service for the residual value based on outstanding amount?

e.g. Phone cost / plan term, so lets say phone is 1200, I decide 6 months into my plan I want to upgrade to a new phone worth 1200, they "take back(trade in)" my phone for $600, thus wiping the remaining payment due, and then sets up a new interest free plan for 1200 / plan term. Is that correct?

So my continued monthly payment, assuming i keep this same pattern up would leave me with a perpetual monthly fee of: $100 for the phone, min $45 for mobile plan, and $10 for the one upgrade service, yes?

EDIT:

yes looks like my assumption was correct, digging further into the FAQ's.

networkn

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#3130908 23-Sep-2023 09:49

I wonder what happens to the old phones? Just makes it easier for more stuff to end up in landfill. I am as guilty of it as the next person.

turtleattacks

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#3130922 23-Sep-2023 11:30

From my calculations, it's $10 per month and say $99 to upgrade if the plan has 12 months or more left.

So a yearly iPhone upgrade will cost you $120 PLUS $99 --> $219 to upgrade your iPhone yearly?

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freitasm

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#3130928 23-Sep-2023 11:41

networkn:
I wonder what happens to the old phones? Just makes it easier for more stuff to end up in landfill. I am as guilty of it as the next person.

It is not in the release but the telcos have recycling programs.

I've put many phones and chargers in their recycle bins.

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cshwone

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#3130932 23-Sep-2023 12:13

freitasm:
networkn:

I wonder what happens to the old phones? Just makes it easier for more stuff to end up in landfill. I am as guilty of it as the next person.

It is not in the release but the telcos have recycling programs.

I've put many phones and chargers in their recycle bins.

It is actually covered in the press release above

"Devices handed back to One New Zealand will be refurbished and resold where in good enough condition, and recycled where they are not, helping keep phones out of landfill and ensuring an eco-friendly approach that’s way better than leaving it in your sock drawer."

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alasta

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#3130952 23-Sep-2023 13:35

Phones are getting more expensive and anecdotally people seem to be keeping their phones for longer than they used to, which is probably a good thing.

This product offering seems like an unnecessary complication. Maybe I'm just old fashioned but I would rather:

Save up over a three year period.
Replace iPhone at end of three year period, pay with cash.
Ideally replace the battery in the old iPhone, hand it down, and hopefully someone else gets another year or two out of it.

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#3151092 22-Oct-2023 20:04

I'm trying to work out whether this is worth it or not. I usually buy a phone, then pay it off. Once I've finished paying it off, I buy a new one - rinse and repeat.

This plan would let me upgrade at will - even every 6 months - provided I'm willing to fork out the $99 each time - but you'd lose all the 'equity' in the phone you'd been paying off.

It's effectively like a lease arrangement - pay for use but never own. I think to make it worth while, you'd need to:

really want a new phone every 6 months or so
be happy always paying monthly and never 'owning a phone outright' (unless you held on to the phone for 36 months)
understand that your monthly payments are not building 'equity' in your phone (unless you terminate the subscription and decide to keep your phone)

Given that I pay off a flagship phone over 24-36 months, then look at the next thing - it might suit me.

I obviously won't get a trade in discount, it will be a semi-constant monthly payment.

Take the Oppo Find N3 for example - NZD$3000 - ~$83 per month plus the $10 sub = $93 per month. After 6 months, you've paid $558 towards the phone. Then you 'upgrade' to the Fold 6 which will cost $99. Then the repayments will be similar.

It feels like it's a good plan for those who are interested in (and can afford) the latest & greatest. If you aim to pay off your phone and keep it, maybe not.

networkn

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#3151102 22-Oct-2023 21:01

My issue is that I tend to buy the new Samsung Flagship each year. VF has traditionally sold it's phones for RRP or greater, whilst I tend to avail myself of a retailers bundles, sell off the extras and the old handset, to cover some of the cost of a new phone.

Whilst my last 5+ flagships have been Samsung with a S-Pen, at some stage, I may decide to venture out to something more compelling for different reasons. I'm not going to buy an Apple. So with this, I am looking at Samsung or Oppo. Oppo haven't had a compelling flagship I've ever been interested in. If they carried the oneplus and or Pixels, it could be a different story.

BryanG

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#3151151 22-Oct-2023 21:09

This is true - Samsung themselves often offer specials. I expect that One NZ will just be selling the phone as is - nothing added. Great point - thank you!

I think that the Oppo Find N3 will be the same as the OnePlus Open.

asifalinz1

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#3155286 3-Nov-2023 10:29

Yes it is the exact same phone just uses Color OS over Oxygen OS, but even that is the same as well just a name change for different markets.