[WXC/VFX] 'That's Xnet for you'!

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DarrenJ

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Topic # 30919 25-Feb-2009 19:20

Hi - I know there has been screeds of posts about xnet's poor international speed, but can anyone offer any last ideas on improving my connection?
I was on the torrent plan and eventually held out hoping xnet's speed would increase. A helpdesk operator (very friendly) last year advised that if I went off the torrent plan, my speed should improve. I recently bit the bullet and dropped off the torrent plan, and my download speed got worse and sites took longer to resolve (http downloads...not talking about p2p). I played with my mtu settings and changed it from 1492 to 1500. Speed improved slightly and I could resolve sites quicker. real world test downloading from megaupload, rapidshare and filefactory ranged between 12Kb/sec to 40Kb/sec (approx 7pm). Speedtest.net showed a download test from Washington as 453kb/s.
I rang the helpdesk. The helpdesk operator's (I will keep nameless for now) response was "That's Xnet for you" and offered no solution or suggestions apart from also telling me there isnt enough bandwidth for all the users. Didn't even take my name or details and check anything.
Can anyone offer any other ideas in regards to MTU or anything, etc since the helpdesk is only capable now of agreeing that the speed is bad.
Alternatively.... who are people flocking to now for reasonable (dont need blazingly fast...just usable) internet?
(Also I work in an IT-related customer service... I would never say "thats my company for you" if a customer phoned up a little unhappy wanting assistance)
~DJ

sbiddle

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Reply # 198061 25-Feb-2009 19:34

A MTU of 1500 is potentially too high for ADSL. Try lowering this to something around 1458.

DarrenJ

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Reply # 198063 25-Feb-2009 19:39

if I left the router as autodetect, it picks up 1500.
tried lower MTU's when I was on the torrent plan (with xnet helpdesk actually helping me with it).
lower ones ran worse and we settied on 1492.
but saying that, now I'm off the torrent plan things might be different?I'll try it later this evening once my 22Kb/sec download finishes :(
cheers for the suggestion
:)~DJ

sbiddle

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Reply # 198064 25-Feb-2009 19:44

Were you with another ADSL provider before Xnet?

Poor quality household wiring is probably the single biggest cause of poor broadband performance. If you haven't tried already unplugging all other phones and (if possible) plugging the PC into the first jackpoint after the demarc point or cable entry into the house can often result in significant performance gains.

What are you sync speeds and signal level like in your router?

DarrenJ

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Reply # 198077 25-Feb-2009 20:30

not with another provider at this house.basically moved house and changed to xnet.
phone lines were poor quality, but had telecom contractors out 3 times before they sorted it and things got really fast.
Xnet was fast when I first signed up... has up and down times on speed, but I though shifting to the non-torrent plan would speed things up. it didnt until I re-adjusted MTU
according to my router (been through 3 different brands as well to find a good one)
it says multimode.. interleaved.
downstream 3163kbps - upstream 165kps - downstream margin 12db - upstream margin 33db - downstream attenuation 52db - upstream attenuation 14.5db

a friend who lives nearby on orcon ran a speedtest to seatle, US. = 2476kpsi just ran the same test 390kps.I might redo the same test at various times during the day tomorrow (off work woohoo!).
If the speed increases dramatically I might have to just accept what the helpdesk guy said to me "that's xnet for you".Might shift back to torrent plan - since there is no advantage over non-torrent plan it seems. :(
cheers~DJ

BazeB

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Reply # 198164 26-Feb-2009 10:05

Xnet for me is going really well...

I'm on the torrent plan and for last 3 monthsand managed to get my 75 gigs free data and my bill is only on average around $55 a month.

I use to use rapidshare but now use megaupload premium account to download.as rapidshare have a daily limit.

out of the 26 days in this month already i had trouble downloading on 6 of those days...where i downloaded less then a gig per day but seems to have became right ( i got 4 gigs last night)
I keep all my downloads in one folder yto check how much ive downloaded and even though i only downloaded 60 gigs worth of stuff on my hardrive xnet thinks i downloaded 75 gigs, im unsure whats wrong there.

So its not as good as it used to be.... i used to get 130 gigs a month and xnet thought i only got 70 gigs.....

But its best value for money in NZ as long as your not worried about speed!!

xlinknz

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Reply # 198196 26-Feb-2009 11:51

BazeB: But its best value for money in NZ as long as your not worried about speed!!

or service...there has been lots of signifcant issues lately other than speed i.e. - email, authetication, or just plain outages. Their ability to promptly resolve and let customers know issues have occuered has been woeful

I"m still with them but not sure how much longer...

klemon

2 posts

Wannabe Geek

Reply # 198202 26-Feb-2009 12:04

xlinknz:
BazeB: But its best value for money in NZ as long as your not worried about speed!!

or service...there has been lots of signifcant issues lately other than speed i.e. - email, authetication, or just plain outages. Their ability to promptly resolve and let customers know issues have occuered has been woeful

I"m still with them but not sure how much longer...

What's really great is one of their tips that are played to you while in their call queue "for network status, visit www.xnet.co.nz" So if there's an outage, and I want more info, I'm meant to check their website.....during an outage.

See the lack of logical thinking here?

Ragnor

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Reply # 198222 26-Feb-2009 15:01

There are plenty of "outages" eg: email or international carrier/transit where you would still be able to get to www.xnet.co.nz seems like a trivial point to be worried about to me.

klemon

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Wannabe Geek

Reply # 198223 26-Feb-2009 15:04

is ironic humour not allowed/recognised here?

vexxxboy

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Reply # 198225 26-Feb-2009 15:13

have you used tcp optimiser download it here http://www.speedguide.net/downloads.php then open it, set your speed you can get,click on optiminal settings ,click apply changes and see if any values change if they do click ok

Common sense is not as common as you think.

Kaos36

709 posts

Ultimate Geek

Reply # 202583 22-Mar-2009 11:07

Ive been with xnet for about 2yrs now and think they're great, whenever i have a connection problem i go to the browser and type in 10.1.1.1 then admin for un and pw and try to solve the problem or just a simple pull the plug and reset modem does it. All i need my connection for is to browse and play online games so the $37 per month & unlimited data works for me. I was with Telecom before i switched and i would never go back to them.

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