ONE NZ Number Not Working in UK

Forums › One NZ (including Farmside) › ONE NZ Number Not Working in UK

antaeusa1

5 posts

Wannabe Geek
+1 received by user: 1

#312030 9-Mar-2024 20:24

I have tried to call One NZ regarding this; apparently One NZ number no longer works in the UK to receive texts/calls (incoming) it used to work when it was on Vodafone. Has anyone experienced this?

Peace,

Andrew

1 | 2

12176 posts

Uber Geek
+1 received by user: 8470

Trusted

Lifetime subscriber

#3204912 9-Mar-2024 20:27

@antaeusa1 Have you done a manual network selection to a carrier in the UK?

Are you a postpaid or prepaid customer?

antaeusa1

5 posts

Wannabe Geek
+1 received by user: 1

#3204917 9-Mar-2024 20:43

Linux:

@antaeusa1 Have you done a manual network selection to a carrier in the UK?

Are you a postpaid or prepaid customer?

I am a prepay customer and have been with Vodafone for more than 15 years previously. How do I select that in the UK? I am in an iPhone 13 - I don't get the option to do so.

Linux

12176 posts

Uber Geek
+1 received by user: 8470

Trusted

Lifetime subscriber

#3204922 9-Mar-2024 21:08

@antaeusa1 I had to Google this as I do not use an iPhone

From a Home screen, tap. Settings. ...

Cellular. .
Tap 'Cellular Network' or 'Network Selection'. ...
Automatic switch. ...
Once available networks appear, tap the desired carrier (e.g., Verizon, Vodafone, etc.). ...

Look for signal bars.

Manual network selection will force the roaming carrier to check in with the home network

antaeusa1

5 posts

Wannabe Geek
+1 received by user: 1

#3204934 9-Mar-2024 21:15

Apple iPhone 13 - Select network | Vodafone UK when I go into this I only get Setup Mobile Transfer from nearby iPhone or use QR Code. I dont get that option at all..

https://deviceguides.vodafone.co.uk/apple/iphone-13-ios-16-0/connectivity/select-network/

quickymart

14940 posts

Uber Geek
+1 received by user: 13953

ID Verified

#3204946 9-Mar-2024 22:41

Not sure if it matters or not, but was your device purchased from Vodafone/One NZ or Vodafone UK?

Linux

12176 posts

Uber Geek
+1 received by user: 8470

Trusted

Lifetime subscriber

#3204947 9-Mar-2024 22:41

Has to have a manual network selection somewhere in the menu

HP

Shop now for HP laptops and other devices (affiliate link).

freitasm

BDFL - Memuneh
80647 posts

Uber Geek
+1 received by user: 41030

Administrator

ID Verified

Trusted

Geekzone

Lifetime subscriber

#3204959 9-Mar-2024 23:31

Have you checked your account to see if roaming is enabled for the account?

Have you checked the phone settings to see if Roaming is enabled View or change cellular data settings on iPhone - Apple Support (NZ) ?

Referral links: Quic Broadband (free setup code: R587125ERQ6VE) | Samsung | AliExpress | Wise | Sharesies

Support Geekzone by subscribing (browse ads-free), or making a one-off or recurring donation through PressPatron.

Linux

12176 posts

Uber Geek
+1 received by user: 8470

Trusted

Lifetime subscriber

#3204965 10-Mar-2024 05:29

quickymart:
Not sure if it matters or not, but was your device purchased from Vodafone/One NZ or Vodafone UK?

Does not matter

MaxineN

Max
2049 posts

Uber Geek
+1 received by user: 1662

ID Verified

Trusted

Subscriber

#3204967 10-Mar-2024 07:05

The customer has made contact with me(I just happened to be awake at an ungodly hour).

Their SIM is not being read at all so that's going to explain a lot of issues.

Just need to confirm if we have the correct SIM at this point in time.

Kind regards

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

antaeusa1

5 posts

Wannabe Geek
+1 received by user: 1

#3205006 10-Mar-2024 11:24

MaxineN:

The customer has made contact with me(I just happened to be awake at an ungodly hour).

Their SIM is not being read at all so that's going to explain a lot of issues.

Just need to confirm if we have the correct SIM at this point in time.

Kind regards

Thank you Maxine you are a champion for helping me - I wish you all the very best :)

MaxineN

Max
2049 posts

Uber Geek
+1 received by user: 1662

ID Verified

Trusted

Subscriber

#3205007 10-Mar-2024 11:26

antaeusa1:

MaxineN:

The customer has made contact with me(I just happened to be awake at an ungodly hour).

Their SIM is not being read at all so that's going to explain a lot of issues.

Just need to confirm if we have the correct SIM at this point in time.

Kind regards

Thank you Maxine you are a champion for helping me - I wish you all the very best :)

No worries :) Glad we sorted it

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Dyson

Shop now for Dyson appliances (affiliate link).

Linux

12176 posts

Uber Geek
+1 received by user: 8470

Trusted

Lifetime subscriber

#3205060 10-Mar-2024 11:47

What was the issue / fix?

MaxineN

Max
2049 posts

Uber Geek
+1 received by user: 1662

ID Verified

Trusted

Subscriber

#3205062 10-Mar-2024 11:47

Linux: What was the issue / fix?

For once it was actually the SIM.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

antaeusa1

5 posts

Wannabe Geek
+1 received by user: 1

#3205063 10-Mar-2024 11:47

Linux: What was the issue / fix?

It was the Sim Card.

Linux

12176 posts

Uber Geek
+1 received by user: 8470

Trusted

Lifetime subscriber

#3205064 10-Mar-2024 11:51

So how did you get a replacement SIM card so quick or did you have a blank SIM card with you?

Are you sure it was not stuck on a OneNZ VLR address and clearing that would of resolved the issue?

1 | 2