Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1260 posts

Uber Geek
+1 received by user: 64


Topic # 31206 8-Mar-2009 22:26
Send private message

... And I'm not talking about the $2.5/week fee.

Last week I subscribed to mobile TV. It sounded interesting, and according to the website, "All you need is a 3G mobile and be in a 3G coverage area" and "you won't incur any data charges while you're watching."

The website, however, fails to mention that neither of these claims is correct.

I live within a 3G coverage area (with decent reception) and have a vodafone branded phone (a Sony G502) with default Vodafone APN settings.

Yet I can't access mobile TV! I browsed through the menu off the live homepage, but none of the streams would load (I just got a blank screen.)

Worse still (in my opinion), when I logged into the vodafone website, I noticed that my balance had decreased by ~20c. (since completing the sign up, I'd logged in to the site)

One week on, and I've noticed that every time that I've tried to access the streams my balance has decreased by between 1c and 20c.

The only pages that I've visitied are the live homepage, the sky mobile tv page, and the channel pages (which only exist on a couple of the channels.), yet I've been charged over $2 worth of data charges for a service which I was told was (and is supposed to) be free.

How do I go about getting a refund; without incurring any further charges?




rm *


Create new topic
27286 posts

Uber Geek
+1 received by user: 6719

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 199998 9-Mar-2009 06:58
Send private message

You pay normal data charges to view all Vodafone Live! page(s) with the exception of the main homepage. All streaming TV video however is zero rates and does not incur any costs.

As for getting a refund I don't think there is anything to get a refund for - it does cost money to view Vodafone Live! - browsing Live! used to be free and you only paid for what you use, now you pay to browse all pages with the exception of the menu.






1260 posts

Uber Geek
+1 received by user: 64


  Reply # 200119 9-Mar-2009 14:25
Send private message

Then they are clearly using false advertising.

Nowhere does it mention that I'll be charged horrendous data charges for accessing the pages which I cannot avoid if I wish to view the streams.

If they had made mention that I would be charged for accessing such pages, there is no way that I would have subscribed.

(For that matter, I've already been told that these pages should be free.)




rm *


 
 
 
 


27286 posts

Uber Geek
+1 received by user: 6719

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 200219 9-Mar-2009 18:49
Send private message

I actually defend Vodafone here and say that I don't actually think it is false advertising - Vodafone only say you don't use data charges to view the stream which is true. It is quite clear that data charges apply for viewing all Live! pages with the exception of the front page.

What I would be convered about is why you would be paying that much just to go to a few Live! pages - are you looking at other live! pages as well. Casual data is capped at $1 a day charged at $5/MB for the 1st 200kb and then you pay nothing more until you hit the 10MB limit where you are then charged $1 / MB for each MB over this.

1854 posts

Uber Geek
+1 received by user: 26

Trusted

  Reply # 200384 10-Mar-2009 13:00
Send private message

It is kind of slack that Vodafone Live was free to browse for so many years and now it's not.

Everyone should have say 50mb of free data to use every month and then say 20c per mb after that.

Why can't it be that simple? Why does it have to be $5 per mb for the first 200kb then capped at $1 up to 10mb but after that it's $1 per MB for that day only then resets the next day..... WTF lol

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Geekzone Live »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.