Anybody from ONE that can help with a port issue with Mighty Mobile?

Forums › One NZ (including Farmside) › Anybody from ONE that can help with a port issue with Mighty Mobile?

gjm

814 posts

Ultimate Geek
+1 received by user: 123

#315098 13-Jun-2024 11:07

Moved from Spark (eSim) to Mighty Mobile (physical SIM) just under a month ago and it seems like the port wasn't entirely successful. My iPhone will receive calls and messages seemingly fine however the primary number the phone thinks it has, is the number that came with the original SIM, not the number I ported. Main problem with this is that I can't use iMessage anymore with my old number which is causing a bit of chaos with my contacts.

I've had a couple of ONE support staff reach out to go through the normal turn it off and on again type steps but none of those worked and they seemed stumped on what to do next. The Mighty Mobile dashboard also still shows my number as "porting"

Anybody here have any thoughts on what could be going wrong or anyone from ONE / MightyMobile that might be able to help?

Thanks.

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ajw

1971 posts

Uber Geek
+1 received by user: 369

#3248363 13-Jun-2024 11:20

Have you rebooted phone after the port took place my son had the same problem when porting to mighty mobile.

gjm

814 posts

Ultimate Geek
+1 received by user: 123

#3248367 13-Jun-2024 11:26

ajw:

Have you rebooted phone after the port took place my son had the same problem when porting to mighty mobile.

yup, multiple times. SIM card out, network settings reset etc etc

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AdamGZ

11 posts

Geek
+1 received by user: 27

One NZ

#3248684 14-Jun-2024 05:22

Hi gjm,

Yes, I am very familiar with these types of issues. It's not limited to Mighty Mobile; it can happen with other providers as well when porting in via a 'dummy number' on a SIM pack. You mentioned you are able to send/receive text and calls without any issues, except issue related to iMessage hence there are no issues with the port itself. This is spefically related to iMessage for iPhone or RCS for Android.

For iPhone, follow these steps and let me know how it goes:

https://accounts.mightymobile.co.nz/help/category/23329503627929/23329536338329/23329625778329

Thanks.

gjm

814 posts

Ultimate Geek
+1 received by user: 123

#3249113 14-Jun-2024 17:55

AdamGZ:

Hi gjm,

Yes, I am very familiar with these types of issues. It's not limited to Mighty Mobile; it can happen with other providers as well when porting in via a 'dummy number' on a SIM pack. You mentioned you are able to send/receive text and calls without any issues, except issue related to iMessage hence there are no issues with the port itself. This is spefically related to iMessage for iPhone or RCS for Android.

For iPhone, follow these steps and let me know how it goes:

https://accounts.mightymobile.co.nz/help/category/23329503627929/23329536338329/23329625778329

Thanks.

thanks for the reply Adam, that actually seems to have done the trick! Really appreciate the response here as I hadnt come across or been directed to that article by any of the support people Ive spoken to previously. Great job, thanks again.

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