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lukxf

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#315418 14-Jul-2024 21:04
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Hey all, we've been having intermittent upload speed drops over the past few months (maybe once a week?) with our One NZ HFC Max plan. Download speed is fine but upload will be slow to 0.1-1.0mbps. Spoken to NZ support chat previously and they reset the router/modem for us but hasn't solved the issue long term and they seems pretty blase since our download speeds were fine 600mb+.

Have read in the forums here and see these issues, https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=306833&page_no=2, but also seen suggestions elsewhere it might the number of devices on our networks dropping packets, retrying, and causing One NZ to limit out upload speed because there's so many failed requests -- have no idea if thats a thing or not, but we have added a few IoT devices in the last few months (Dyson purifer, smart lights etc) and are still using an old OneNZ/Vodafone Ultrahub. One NZ Wifi help app said we had a 11 devices on our network, however we've tried disconnecting some of them and still experiencing issues, and the terrible upload still happens over ethernet...

Anyone experienced similar and/or have any suggestions? Really interested if its something wrong with our setup or if its sounds like its ISP issue?

Cheers!


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Linux
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  #3259526 14-Jul-2024 21:27
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Move to a true fibre connection




Rickles
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  #3260086 16-Jul-2024 09:47
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@lukxf ... I had similar problem a couple of years ago, and found to be a specific computer brand update causing it.

 

What brand PC you using?


quickymart
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  #3260093 16-Jul-2024 10:33
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I don't think you'll get too far with their support team. As per above if you have cable you probably have fibre available, so maybe have a look at getting that installed while it's still free.




sleemanj
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  #3266290 30-Jul-2024 11:54
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Noticed things were very laggy today myself, getting very poor upload speeds, international and domestic both. 

 

Download is fine

 

HFC, Chrisrtchurch, Hoon Hay area.

 

 





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James Sleeman
I sell lots of stuff for electronic enthusiasts...


sleemanj
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  #3266312 30-Jul-2024 12:44
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Restarting Technicolor modem "fixed" it

 

Went from IP 203.118.160.xxx to 203.118.168.xxx

 

There wasn't obscene amounts of packet loss before, but seems zero now.

 

Will monitor.

 

The thread that OP referenced was actually one of mine, I think that was one that ended up being a cable damage issue causing signal strength issues.  Unfortunately unlike the old trusty Motorola Surfboard you can't get any diagnostic info out of the Technicolor I think.





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boosacnoodle
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  #3266358 30-Jul-2024 15:25
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Linux:

Move to a true fibre connection


Maybe they’re in Pegasus.

 
 
 
 

Shop now for Lenovo laptops and other devices (affiliate link).
quickymart
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  #3266384 30-Jul-2024 17:02
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Where has the OP gone, anyway?


Ge0rge
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  #3266422 30-Jul-2024 17:41
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Connection died, unable to upload.😂

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