How would I know if my Phone will work on "One" 4G Network?

Forums › One NZ (including Farmside) › How would I know if my Phone will work on "One" 4G Network?

stu28

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#316122 18-Sep-2024 12:59

I got a e-mail from "One" about the up coming 3G Network closure.

I have a Samsung Galaxy J8 Phone.

According to everything I have Google and looked at on the Samsung website, says my phone will work on the "One" 4G Network.

But then I got a e-mail from Telstra in Australia the other day to say that my phone wont work over in Australa.

How can I find out if my phone if my phone will work on the 4G network?

openmedia

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#3283542 18-Sep-2024 14:00

In theory it has the required 4G bands

https://www.samsung.com/au/smartphones/others/galaxy-j8-black-32gb-sm-j810yzkdxsa/?srsltid=AfmBOoqFjsVBOBRi-Lj_LSqpXBvAXQdGMdjQBW0G2tLrrenF6LJkxqYA#specs

https://one.nz/faq/one-nz-mobile-network-frequencies?srsltid=AfmBOor7B2N5BT3G-Koe0fu8jH5RiLn--EbLyK05fAkyOpVjgXnJ0RjG

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

wellygary

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#3283549 18-Sep-2024 14:14

The days of just checking the frequency bands is pretty much over,

With things like VOLTE becoming a requirement for big chunks of the network, you;re likely to have to have a device that network ops can provide an update for...

openmedia

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#3283574 18-Sep-2024 15:29

wellygary:

The days of just checking the frequency bands is pretty much over,

With things like VOLTE becoming a requirement for big chunks of the network, you;re likely to have to have a device that network ops can provide an update for...

Forgot that one..

2Degrees list it with VoLTE support

https://www.2degrees.nz/help/mobile-help/calling-features/phones-compatible-with-volte-and-wifi-calling

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

openmedia

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#3283575 18-Sep-2024 15:31

But not listed as supported by One NZ

https://one.nz/our-networks/volte/#voltecapable

Generally known online as OpenMedia, now working for Red Hat APAC as a Technology Evangelist and Portfolio Architect. Still playing with MythTV and digital media on the side.

Linux

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#3283601 18-Sep-2024 16:03

I am sure it will work on the OneNZ network for 4G data but the issue will be VoLTE

nztim

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#3283604 18-Sep-2024 16:06

4G and VoLTE are two completely different things

The phone needs to support the VoLTE profile of One NZ (regardless of if the 4G bands are supported by the phone)

no One NZ VoLTE profile then no calls/txt once 3G shuts down even tho data will work perfectly.

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Aucklandjafa

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#3283665 18-Sep-2024 17:14

Isn’t One keeping their 2g network going? So for calling, it won’t be an issue until that’s switched off?

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#3283666 18-Sep-2024 17:20

Aucklandjafa: Isn’t One keeping their 2g network going? So for calling, it won’t be an issue until that’s switched off?

I suspect they might only let GPRS traffic on the 2G network

muppet

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#3283669 18-Sep-2024 17:30

I've encountered a few devices that are in that werid grey area of "Do they work or not?" with the upcoming 3G shutoff. Even if they support 4G they might not support VoLTE and thus will be useless for voice calls, and finding out if they do can be hard/impossible with the older models.

My quick fix for this has been to snap the offending handset into two seperate pieces, thus ensuring there can be no confusion about its support for VoLTE.

Audiophiles are such twits! They buy such pointless stuff: Gold plated cables, $2000 power cords. Idiots.

OOOHHHH HYPERFIBRE!

nztim

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#3283672 18-Sep-2024 17:39

muppet:

My quick fix for this has been to snap the offending handset into two seperate pieces, thus ensuring there can be no confusion about its support for VoLTE.

LOL

In all honesty this topic has been drilled into the ground on GZ over and over

"Why won't my phone work on VoLTE when I roam"

"Why won't my phone I have purchased form pb tech/dick smith work on VoLTE"

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coffeebaron

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#3283713 18-Sep-2024 19:32

Have you tried testing?
Make sure you are in OneNZ native coverage area, i.e. not near a rural RCG tower. Confirm phone shows 4G. Make a call and observe 4G icon, does it change to 3G? If it stays on 4G, or shows VoLTE, then it should be compatible. If it changes to 3G, then probably time for a new phone:(

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MaxineN

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#3283718 18-Sep-2024 20:03

nztim:

muppet:

My quick fix for this has been to snap the offending handset into two seperate pieces, thus ensuring there can be no confusion about its support for VoLTE.

LOL

In all honesty this topic has been drilled into the ground on GZ over and over

"Why won't my phone work on VoLTE when I roam"

"Why won't my phone I have purchased form pb tech/dick smith work on VoLTE"

And the frontline will be getting more calls asking why and to fix it (no way)!

Everyone does VoLTE differently. God forbid the complaints that were posted in the Google Pixels threads and many a times it was advised don't if you rely on VoLTE to make calls.

I say this that owns a Oneplus 12, has rocked a S23U, many iPhones, a OP8, a Huawei P30 and a S9 and was driven to the telco industry by this VERY specific problem. Every vendor does it differently. Every carrier does it differently. It's never going to be a perfect world. You take a big risk if your phone claims to be compatible but your carrier of choice hasn't tested it.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

Goosey

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#3283762 19-Sep-2024 06:46

Someone just needs to make a basic app…

an app that runs on iOS and android…

an app that is so basic, it just tells you what bands your phone was designed to work with and then in a simple way let you know which mobile provider it can work with

right, send my commission and royalties to me when you can.

😀

MaxineN

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#3283763 19-Sep-2024 06:50

Goosey:
Someone just needs to make a basic app…

an app that runs on iOS and android…

an app that is so basic, it just tells you what bands your phone was designed to work with and then in a simple way let you know which mobile provider it can work with

right, send my commission and royalties to me when you can.

😀

This is more than just bands. This is a spec that allows calling over data and stuff like that already exists in Android itself. *#*#4636#*#* (if your vendor allows you to run it) will tell you if voice services over LTE are available.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

nztim

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#3284047 19-Sep-2024 14:29

Goosey:

an app that is so basic, it just tells you what bands your phone was designed to work with

Its more than that, in the VoLTE profile has things like the carriers call server, Codec protocols among other things

Carriers release this information and then it is up to the phone manufacturer to put that profile into their handset so when the phone connects to that network it knows how to connect VoLTE to that carrier.

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.